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Research Mar 2024
... Already a Gartner client? Fast-changing business needs and challenging labor markets require IT sourcing procurement and vendor management leaders to rethink their talent strategies. This research provides four actions IT SPVM leaders must take to build effective teams equipped to enable enterprise growth. ...

Analyst(s):   Jaswant Kalay
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Research Aug 2019
... As IT reorganizes to support digital business outcomes, IT-focused metrics no longer make sense. To successfully support transformation, CIOs need to measure digital business outcomes and deliver the message using value stories, not dull dashboards. Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
Research Jul 2024
... Access Research Already a Gartner client? Deliberate application of IT operating models across the organization delivers IT outcomes aligned with the enterprise’s strategic objectives. Faced with many transformation initiatives, CSP CIOs can use this guidance to plan and drive the operating model that ...

Analyst(s):   Amresh Nandan
Research May 2026
... Access Insights Already a Gartner client? IT dashboards often represent measures of IT activity rather than drivers of business value. Here, we describe how CIOs can transform basic IT metrics into meaningful insights that influence strategic decisions and align IT efforts with desired business outcomes. ...

Analyst(s):   James Anderson   |   Stephen O'Malley
Research Feb 2024
... customer partnerships and maximize the business value of the IT department’s services and products, CIOs must pursue a roadmap for evolution toward a service-optimizing IT operating model. It should outline the activities and changes required to “run IT like a business.” Overview Introduction Future State ...

Analyst(s):   Brandon Germer   |   Joanne Kopcho
Premium Research Jul 2024
... CIOs can use this interactive data tool to identify top challenges in IT/OT data integration, as reported by leaders within their region and by industry. Industries include manufacturing, transportation and utilities, among others. Data Insights Directions for Use About This Research Recommended by the ...

Analyst(s):   Industries Research Team
Research Sep 2019
... This report, which surveyed more than 4,000 IT employees worldwide, helps CIOs understand employee expectations and recruit new talent to their teams. In addition, CIOs can use the report to understand engagement trends and identify risk areas among IT employees. Overview Conclusion Recommended by the ...

Analyst(s):   CIO Research Team
Premium Research May 2026
... GPU chips that power AI are essential in AI-enabled IT services, but their cost and availability now affect service delivery, pricing, and performance. IT SPVM leaders must understand why GPUs matter and what actions they must take to avoid service disruptions. Insights at a Glance Strategic Planning ...

Analyst(s):   Andrea Lanzavecchia
Announcement March 22 2021
... Gartner Information Technology Practice The Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organization through digital transformation to lead business growth. Additional information is available at https://www.gartner.com/en/information-technology. Follow news ...
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