Published: 01 February 2024
To build excellent internal customer partnerships and maximize the business value of the IT department’s services and products, CIOs must pursue a roadmap for evolution toward a service-optimizing IT operating model. It should outline the activities and changes required to “run IT like a business.”
IT organizations that focus solely on optimizing their own IT processes make it harder for themselves to become trusted and adaptable business partners.
Optimizing business performance through IT requires capabilities that influence and deliver business strategy.
CIOs often pursue tactical, operational IT services and initiatives, as they fail to recognize the need to redesign the whole IT operating model so that they may become trusted providers of services that deliver business value.
Ensure your enterprise’sambition, business context and current capabilities justify the journey toward a service-optimizing IT operating model.
Establish and pilot service portfolio capabilities and roles to address
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Analysts:
Joanne Kopcho, Brandon Germer
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