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Research Sep 2022
... Gartner client? CFOs are doubling down on digital transformation by increasing IT funding in 2022 despite the economic conditions. Inflation is forcing consumers to retract spending on personal devices. Worldwide IT spending in 2022 will expand by 5.6% and 0.8% in constant currency and U.S. dollars. Table ...

Analyst(s):   Adrian O'Connell   |   Colleen Graham   |   John-David Lovelock   |   Grigory Betskov   |   Linglan Wang   |   Amarendra .   |   Megan Fernandez   |   Ranjit Atwal
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... Software Market Insights: Information Technology (IT) Architecture and Security Explore this guide for software and SaaS providers to position their IT architecture and security solution. Increasing digitalization, adoption of remote work and growing use of public cloud have made organizations more prone ...
Research Nov 2025
... Access Insights Already a Gartner client? Balancing high containment with exceptional customer experience has long challenged customer service and support leaders. This note illustrates how layering new technologies on top of existing capabilities can eliminate the trade-off. Gartner Insights Abstract ...

Analyst(s):   Jason Bridge
Premium Research Nov 2025
... Seventy-two percent of customer service and support leaders experience buyer’s regret when investing in new technology. To avoid this, orient purchase decisions around achieving business outcomes, rather than securing the latest technical features and capabilities. Gartner Insights Abstract ...

Analyst(s):   Eric Keller
Research Nov 2025
... Access Insights Already a Gartner client? AI avatars and digital twins are poised to transform customer service into a more personalized, efficient, and scalable operation, enhancing customer satisfaction and freeing up customer service representatives to focus on complex, high-value tasks that requir ...

Analyst(s):   Uma Challa
Premium Research Oct 2025
... Thousands of tech software and service providers targeting customer service and support describe how they can use generative AI (GenAI) in their solutions, but capabilities vary widely. Service leaders need a set of key questions to assess these solutions’ capabilities, risks, and value effectively. ...

Analyst(s):   Ian Elliott
Research Dec 2025
... Access Research Already a Gartner client? EUのGDPR制定以降、プライバシー保護テクノロジは数十億ドル規模の市場となった。サイバーセキュリティ・リーダーは、ディスカバリからプライバシー強化テクノロジに至るまでさまざまなプライバシー保護機能を確立および維持し、発展させることにより、データ・ドリブンな最新のAI活用企業のニーズを満たす必要がある。 要約 はじめに 分析 根拠 推奨リサーチ Gartner Research ...

Analyst(s):   Kaoru Yano   |   Yuichi Isoda
Premium Research Oct 2025
... Visual collaboration applications help employees work together on complex ideas by providing a virtual canvas with rich features and integrations. This Market Guide helps enterprise application leaders understand market trends and identify suitable vendors. Overview Market Definition Market Description ...

Analyst(s):   Adam Preset   |   Christopher Trueman
Research Oct 2025
... Access Research Already a Gartner client? Microsoft 365 Copilotのエージェント機能は国内においても多くの企業の関心を集めている。しかし、このテクノロジの真価をビジネスの現場で引き出せるようにすることと、セキュリティ・リスクに対処することを同時に行うにはどうすればよいか、企業においては混乱も見られる。本レポートではCopilotエージェントがもたらすビジネス機会とセキュリティのリスクについて、今、企業が押さえるべきポイントを述べる。 要約 はじめに 分析 根拠 推奨リサーチ 備考1：ソフトバンクCEO、1人当たり100個のAIエージェントの作成を指示 ...

Analyst(s):   Eri Hariu   |   Kaoru Yano
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