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Blog Post November 09 2018
... practical way to get the voice of customer inside the organization to pivot strategy and change priorities? Meeting or exceeding customer expectations for quality and delivery From an industry perspective, there were interesting takeaways in terms of what is top of mind now. Here are a few highlights: High Tech ...
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Announcement November 18 2025
... should move beyond simply increasing the number of bots. Instead, leaders should focus on integrating AI into cohesive strategies that prioritize data quality, process automation, and user experience. Without a disciplined approach, organizations risk overwhelming sellers and missing out on the true benefits ...
Webinar On-Demand
... enterprise balance the associated risks and benefits. In this complimentary Gartner security and risk management webinar, we delve into the Gartner 2024 Leadership Vision for Security and Risk Management to identify key contemporary imperatives that SRM leaders must address and how to incorporate them into ...

Analyst(s):   Tom Scholtz
Research July 20 2021
... New imperative for retail supply chain management What is more important than speed to consumers? Because consumers crave convenience, your retail supply chain management strategy must focus on driving sustainability in order fulfillment.  This research advises retail supply chain leaders how to create ...
Research Oct 2020
... ROOTCLOUD Samsung SDS Software AG Context Product/Service Class Definition Critical Capabilities Definition Device Management Integration Data Management Analytics App Enablement and Management Security Ease of Implementation and Use Deployment Options Use Cases Condition Monitoring Connected Industrial ...

Analyst(s):   Ted Friedman   |   Emil Berthelsen   |   Alfonso Velosa   |   Eric Goodness   |   Peter Havart-Simkin   |   Katell Thielemann   |   Scot Kim
Premium Research Dec 2024
... Artificial Intelligence Collaboration Community and Social Content Management Multiexperience Support Personalization Platform Assurance Platform Extensibility Search, Navigation and Insight User Experience Design Work and Task Management Employee Communications Employee Communications and Engagement Employee ...

Analyst(s):   Mike Gotta   |   Priyanka Singh   |   Gavin Tay   |   Larry Cannell
Premium Research Apr 2022
... Inspirage KPMG LTI Oracle PwC TCS Tech Mahindra Wipro BizDevOps Industry and Process Expertise Operational Excellence Organizational Change Management Updates Management Midsize Enterprise Engagement HR Product Expertise Finance Product Expertise Supply Chain Expertise Technology Enablement Global Business-Led ...

Analyst(s):   Eric Cheung   |   Denis Torii   |   Gunjan Gupta   |   Akshit Malik   |   Alan Stanley   |   Rajib Gupta
Premium Research Oct 2025
... Manufacturing Process Manufacturing Distribution, Warehouse, Logistics Support/SI/Methodology Advanced Technology Modular/Composable Architecture Financial Management Sustainability ERP for Lower Midsize ($50 Million - $250 Million) ERP for Upper Midsize ($250 Million - $1 Billion) ERP for Large and Global Enterprises ...

Analyst(s):   Dennis Gaughan   |   Tomas Kienast   |   Greg Leiter   |   Denis Torii   |   Johan Jartelius   |   Robert Anderson
Research May 15 2025
... budgets across personnel, technology and external support spend categories The distribution of finance budget across finance processes such as finance management, FP&A, controlling and tax Areas of opportunity for finance department budget reallocation, increase and reduction About the 2025 Finance Department ...
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