... Analytics and Optimization Applied Artificial Intelligence Cloud Support Collaboration and Knowledge Sharing Composable Architecture Content Management Customer Data Management Customer Journey Mapping Integration and Interoperability Navigation and Search Personalization/Context Awareness Presentation and Orchestration ...
Analyst(s): Jim Murphy | Irina Guseva | John Field | Mike Lowndes
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... CCaaS is now the preferred option for contact center investment, as organizations swap the burden of platform management for cloud-enabled customer experience transformation. Application leaders should use this report to help shortlist providers for further evaluation. Overview What You Need to Know ...
Analyst(s): Pri Rathnayake | Steve Blood | Pankil Sheth | Drew Kraus
... The complexity of CRM and CX implementation requirements challenges sourcing, procurement and vendor management leaders to identify optimum service providers. This research analyzes 11 capabilities that are important to speed up identification and down-selection of candidate implementation partners. ...
... comprehensive experience across all customer interaction touchpoints. Analyst: Sandeep Unni Thanks to Item-level RFID, inventory accuracy and proactive stock management has seen renewed focus in retail as store-based fulfillment processes continue to scale. Customers expect to search, transact, acquire and consume ...
... Talent management leaders should join this webinar to upgrade their talent review to a process that contributes to a stronger leadership bench. Session Description Gartner Research ...
Analyst(s): Shyam Nair | Tommy Sullivan | Jake Moulton
... This Information Risk Management Research Board quick poll includes inputs from 12 members regarding the DLP solutions they use. Summary of Results Member Responses Gartner Research ...