Gartner Research

Innovation Insight for Item-Level RFID in the Transformation of the Retail Store

To meet customer expectations, retailers must provide a consistent and comprehensive experience across all customer interaction touchpoints.

Expert: Sandeep Unni

Thanks to Item-level RFID, inventory accuracy and proactive stock management has seen renewed focus in retail as store-based fulfillment processes continue to scale. Customers expect to search, transact, acquire and consume products anytime and anywhere, and inventory accuracy and product availability is key to meeting these expextations. However, inventory accuracy and proactive out-of-stock management continues to be a challenge for many retailers in the wake of the pandemic.

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