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Research Jul 2020
... Hype Cycle The Priority Matrix Off the Hype Cycle On the Rise SaaS Security Posture Management Composable ERP SaaS as a Platform (SSP) FEaaS Packaged Business Capabilities Self-Integrating Applications SaaS Management Platforms Composable Commerce API-Centric (“Headless”) SaaS Cloud-Native Supply Chain ...

Analyst(s):   Dennis Gaughan   |   John Santoro
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Research Oct 2019
... Service Class Definition Critical Capabilities Definition Data Center Design Multichannel Contact Management Application Marketplace Integration Standards and Compliance Workforce Engagement Management Virtual Customer Assistant Customer Administration Portal Multilingual Support Pricing and Contract ...

Analyst(s):   Drew Kraus   |   Steve Blood   |   Simon Harrison
Research May 2019
... of their organization. This research evaluates 11 functional EAP tool offerings across six use cases ranging from single teams to full portfolio management. What You Need to Know Analysis Critical Capabilities Use-Case Graphics Vendors AgileCraft Atlassian Blueprint Broadcom (CA Technologies) CollabNet ...

Analyst(s):   Keith Mann   |   Mike West
Research May 2019
... Access Insights Already a Gartner client? E-billing software helps in-house corporate legal teams streamline and automate legal expense management, and provides insights on the effectiveness of legal spend. Legal and compliance leaders should use this Market Guide to understand the dynamics of the changing ...

Analyst(s):   Nikos Drakos   |   Jim Murphy
Research Jul 2019
... Agile Development Bimodal IT Operations A Digital Business Innovation Management Climbing the Slope Agile Ops DevOps Cost-to-Serve Analysis Digital Optimization Organizational Change Entering the Plateau Partner Relationship Management (PRM) Appendixes Hype Cycle Phases, Benefit Ratings and Maturity Levels ...

Analyst(s):   Mentor Cana   |   Neil Osmond
Research Apr 2017
... Commerce Platforms Definition Why It's Hot What We're Seeing Subscription Management Definition Why It's Hot What We're Seeing Conversational Commerce Definition Why It's Hot What We're Seeing Marketplace Integration and Management Definition Why It's Hot What We're Seeing Thing Commerce Definition Why ...

Analyst(s):   Adrian Lee   |   Jason Daigler
Research Jul 2018
... Semantic Knowledge Graphing Citizen Developers Digital Credentials Alumni CRM Master Data Management Adaptive Learning Platforms Climbing the Slope Student Retention CRM IDaaS Enterprise Video Content Management Entering the Plateau Integration Brokerage Appendixes Hype Cycle Phases, Benefit Ratings and ...

Analyst(s):   Kelly Calhoun Williams
Research Feb 2020
... Influencing Factors and Assumptions Influencing Factor: Legacy Application Management Forecast Assumption: By 2025, 90% of large organizations with legacy applications in the cloud will use external service providers for some portion of management and support. Influencing Factor: Strategic Digital Technology Transformation ...

Analyst(s):   Sid Nag   |   Colleen Graham   |   Rene Buest   |   David Ackerman
Premium Research Jan 2024
... organizations to gain a deeper understanding of security posture vulnerabilities by validating security control effectiveness. Security and risk management leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Research ...

Analyst(s):   Peer Contributors
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