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Research Mar 2022
... standardize deal executions. This research provides a template for evaluating vendors for 90-day deals, enabling sourcing, procurement and vendor management leaders to accelerate digital purchasing. When to Use Directions for Use Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Stephanie Stoudt-Hansen   |   Andrew Miljanovski   |   Biswajit Maity   |   Luis Pinto   |   Yanni Karalis   |   Claudio Da Rold   |   Ulrik Stihoej
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Research Jan 2022
... standardize deal executions. This research provides a template for a request for solution for 90-day deals, enabling sourcing, procurement and vendor management leaders to accelerate digital purchasing. When to Use Directions for Use Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   Ulrik Stihoej   |   Andrew Miljanovski   |   Alessio Meloni   |   Claudio Da Rold   |   Gunjan Gupta   |   Stephanie Stoudt-Hansen
Research Jan 2021
... Access Insights Already a Gartner client? Customer management BPO is experiencing a seismic shift from offshore voice services to digital and work-at-home services while delivering customer experience and trust. Business unit leaders at TSPs should capitalize on these trends for profitable, high-impact ...

Analyst(s):   TJ Singh   |   Deborah Alvord
Research May 2022
... in 2021. The top five vendors by market size are Microsoft, NortonLifeLock, IBM, Broadcom and McAfee. Cloud workload protection platforms, access management, cloud access security brokers, endpoint protection platform (enterprise) and secure web gateway outgrew the overall security market. Table of Contents ...

Analyst(s):   Elizabeth Kim   |   Shailendra Upadhyay   |   Mark Wah   |   Christian Canales   |   Nat Smith   |   Swati Rakheja   |   Lawrence Pingree   |   Dave Messett   |   Mark Driver   |   Ruggero Contu   |   Rahul Yadav
Research Aug 2026
... Access Insights Already a Gartner client? AI governance technologies operationalize an organization’s AI policies by providing oversight, risk management, compliance, observability and security across the AI life cycle. This Hype Cycle identifies the technologies that will help organizations implement ...

Analyst(s):   Lauren Kornutick   |   Priya Sundararaman   |   Svetlana Sicular   |   Sumit Agarwal
Article October 02 2026
... organizations make better decisions about how work should be distributed among employees, contingent labor and AI. AI is changing the role of middle management; managers are becoming coaches, not intermediaries Managers remain critical, but their responsibilities are shifting. AI can help streamline performance ...
Announcement June 10 2019
... reported they produce some data quality metrics – such as accuracy, completeness, scale and usage – while 29% said they measure the impact of key information and data assets on business processes, such as KPIs. “The measurement of information value clearly leans toward data quality. There is room for improvement ...
Article January 21 2025
... security; control and management security; and monitoring and analytic security. Native SaaS security protects a specific provider’s environment. SaaS security posture management (SSPM) continuously assesses a SaaS application’s security risk and manages its security posture. SaaS management platforms (SMPs ...
Announcement March 09 2026
... Identity and Access Management Evolves for AI Agents The rise of agentic AI introduces new challenges that expose gaps in traditional identity and access management (IAM) approaches, including the need for clear identity registration and governance, automated credential life cycle management, and policy-driven ...
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