Premium Research
Dec 2019
... External Users Increase Information Consistency and Ease-of-Access by Consolidating Customer-Facing and Agent-Facing Knowledge Bases Select Knowledge Management Solutions to Better Expose Corporate and Community-Generated Knowledge to Internet Search Tools Support Complex Decision-Making by Offering a Guided ...
Analyst(s):
Gene Phifer
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Brian Manusama
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Drew Kraus
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Olive Huang
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Irina Guseva
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Mick MacComascaigh
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Jim Davies