... Field service organizations that serve residential customers (B2C) are often faced with the challenge that few FSM applications support both B2B (commercial) and B2C services. In order to ensure good CX, application leaders must develop missing capabilities in currently deployed FSM solutions. Key Ch ...
Analyst(s): Jim Robinson
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... Established WEM vendors still dominate procurement shortlists, but many others, including niche WEM vendors, contact-center-as-a-service providers and suppliers of customer engagement center software, are becoming viable alternatives. Application leaders should study this report before choosing. Stra ...
Analyst(s): Mark Dauigoy | Kim Dans | Jim Davies | Jim Robinson
... Disruptions to personal life and work, including remote and hybrid work, related to the pandemic have resulted in a rise in employee change fatigue. To improve the odds of success with change and reduce the risk of this fatigue, CIOs must embrace an open-source approach to change. Overview Conclusion R ...
... Access Insights Already a Gartner client? Software investments that enable supply chain leaders to transition from their traditional operations role to a strategic role will result in a five-year CAGR of 16.3%. Annual SCM software spend will reach $62 billion in 2028, up from $29 billion in 2023. Overv ...
... Access Insights Already a Gartner client? IT operations software spending is expected to grow by 11.54% in constant U.S. dollars in 2022 to reach $42.24 billion in constant U.S. dollars. By 2026, the market is expected to reach $61.79 billion in constant U.S. dollars, growing at a compound annual grow ...
... Access Insights Already a Gartner client? In constant U.S. dollars, IT operations software spending is expected to grow by 10% in 2024, to reach $53.1 billion. By 2028, the market is expected to reach $81.4 billion, growing at a compound annual growth rate of 11.0% between 2023 and 2028. Overview Foreca ...
Analyst(s): Kanchi Bindal | Colin Fletcher | Shailendra Upadhyay
... characteristics that make implementing secure, user-friendly, low-overhead user authentication challenging. Identity and access management architects should optimize account and credential management, revamp access architecture, and deploy risk-appropriate authentication methods. Overview Analysis Guidance Gartner ...
... Gartner Analysts on Communications Awards Gartner analysts adress some common and pressing questions about the communications awards and the leadership qualities that are most relevant to chief communication officers and other communications leaders. Read through to navigate this ever-evolving landscape effectively ...
... This 60-minute interactive session is designed for privacy and legal leaders and provides a real-time opportunity for them to discuss information governance efforts with their peers. Session Description Gartner Research ...