Established WEM vendors still dominate procurement shortlists, but many others, including niche WEM vendors, contact-center-as-a-service providers and suppliers of customer engagement center software, are becoming viable alternatives. Application leaders should study this report before choosing.
Strategic Planning Assumption(s)
- Vendor Strengths and Cautions
- Aspect Software
Inclusion and Exclusion Criteria
Gartner Recommended Reading
Note 1: Detailed Functionality Requirements
Evaluation Criteria Definitions