... Access Insights Already a Gartner client? Designing product-centric teams as micro companies within a company is a way to realize their full potential by leveraging autonomy and entrepreneurial spirits. CIOs must foster corresponding microculture of these teams while ensuring it is well aligned with o ...
Analyst(s): Daniel Sanchez Reina | Yuko Adachi
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... Access Insights Already a Gartner client? The CRM market grew 12.6% to $69.3 billion in 2020, a strong performance but with wide variations in growth due to pandemic impacts. Technology and service providers can better position their offerings by understanding growth drivers and peer vendor performanc ...
... Access Insights Already a Gartner client? The CRM market grew 14.0% to $96.3 billion in 2022, a solid performance after 18.7% growth in 2021, which was itself a rebound after slower growth in 2020 caused by the pandemic. This research can help technology and service providers better understand growth ...
Analyst(s): Julian Poulter | Alexandre Oddos | Amarendra . | Roland Johnson | Kanchi Bindal | Yanna Dharmasthira
... Access Insights Already a Gartner client? The CRM market grew at a solid 13.4% to $107 billion in 2023, despite all the headwinds. Customer service and support remains the largest segment, with 35%, while cross-CRM had the fastest growth, at 17.9%. Overview Market Share Data Overall Market Segment Perfor ...
Analyst(s): Amarendra . | Roland Johnson | Julian Poulter | Kanchi Bindal | Alexandre Oddos
... Access Insights Already a Gartner client? The UTM market grew 10.1% in 2018, with strong demand coming from SD-WAN use cases. However, as UTM market requirements continue to align with enterprise network firewall market requirements, there is more evidence of firewall market consolidation. Key Market F ...
... Access Insights Already a Gartner client? CRM grew to be a $48.2 billion market in 2018 — the biggest market in application software. Technology and service providers can better position their offerings in a crowded and competitive market by understanding the growth across CRM segments. Key Market Find ...
... Access Insights Already a Gartner client? CRM market grew 15.9% to $56.5 billion in 2019 — the largest enterprise application software market we track. Technology and service providers can better position their offerings in a fragmented and competitive market by understanding growth and vendor perform ...
... client? Enterprises are struggling to manage the exponential growth of unstructured data. This research guides I&O leaders on how to use data storage management services to deal with this challenge by optimizing storage, improving unstructured data governance, and reducing unstructured data risks. Overview ...
Analyst(s): Chandra Mukhyala | Rizvan Hussain | Michael Hoeck
... Access Research Already a Gartner client? Artificial intelligence applications in IT service management are tools that use AI to augment and extend ITSM workflows to provide intelligent advice and actions for I&O leaders and their IT support teams. This Magic Quadrant evaluates 10 vendors and their AI-enabled ...