... serve through a low-effort service strategy. How Gartner helped Gartner identified the opportunities for service rep talent management and supported the development of a high-quality staff coaching plan and developing a multichannel strategy. Business impact Client saw first-contact resolution rates rise ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... operating models through decision augmentation and automation Establishing a robust data foundation for AI by applying AI‑powered tools to improve data quality, adopting modern architectures such as lakehouses and data fabrics, and using natural‑language interfaces to accelerate insight generation and decision ...
... Access Insights Already a Gartner client? The digital labor approach faces challenges in identity, governance, and change management when viewing AI agents as a part of the workforce. This research reframes AI as a unique work resource, and addresses key questions on how to deploy AI agent assets with ...
Analyst(s): Sohail Majumdar | Helen Poitevin | Lacy Lei
... CPOs should stop treating contingent workforce ownership as an organizational placement decision. Contingent workforce programs span supplier management, workforce administration, and business execution, making single-function ownership ineffective. Organizations achieve better outcomes when procurement ...
Analyst(s): Nicole Paripurana | James Smith | Brett Sparks
... to introduce features like ontologies, graph analytics and enterprise planning. D&A leaders considering Microsoft Fabric as their enterprise data management platform must use this research to navigate the complexities of these major updates and ensure that they select the most optimal Microsoft Fabric ...
Analyst(s): Michael Gonzales | Ehtisham Zaidi | Zain Khan
... cost-focused task to an intelligence-driven function, central to enterprise value. CPOs are no longer measured solely on commercial outcomes and supplier management; instead, they are expected to foster innovation and deliver insights that shape business outcomes. Insights at a Glance Strategic Planning Assumption ...
... service leaders must shift from managing headcount to orchestrating advanced technology, with a big focus on the client’s operating model, change management and value. Overview Strategic Planning Assumption Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... Insights Already a Gartner client? The vertical-specific software market is set for steady growth, with banking scaling AI for efficiency and risk management, and higher education adopting AI-powered LMS for engagement. Both face near-term legacy hurdles and AI challenges, but expect a positive inflection ...
Analyst(s): Marlena Brown | Inna Agamirzian | Jeff Casey | Pankaj Verma
... increase their efficiency and personal productivity. GC should use this research for concrete strategies on how to use GenAI tools for improved time management behaviors. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...