... All-in-one advisor desktop platforms enable the seamless orchestration of advisor workflows and client communication across applications and digital channels. While comprehensive, they allow inclusion of “best-of-breed” apps such as CRM. WM CIOs can use this research to evaluate vendors in this mark ...
Analyst(s): Chuck Thomas
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... Access Insights Already a Gartner client? Designing product-centric teams as micro companies within a company is a way to realize their full potential by leveraging autonomy and entrepreneurial spirits. CIOs must foster corresponding microculture of these teams while ensuring it is well aligned with o ...
... Access Insights Already a Gartner client? Application leaders should use this tool along with the corresponding Market Guide to match their requirements against the offerings from representative vendors in this market, construct vendor shortlists, and design RFPs to request further information in spec ...
Analyst(s): Jim Murphy | Chris Audet | Nikos Drakos
... In 2020, 84% of IT leaders surveyed said their organizations were using or planning to use a product-centric model for software delivery. CIOs must prepare IT subfunctions and their leaders to enable the new product-centric organization. Overview Conclusion Recommended by the Authors About This Research ...
... As GenAI use cases increase, the hardware to supply sufficient high-performance computing faces scarcity. Just as widening highways to support new traffic typically fail to address the underlying causes, so too will IT leaders need to anticipate how new workloads will be handled in the near term. Gar ...
... Many CIOs are falling behind in their 2020 IT plans. To navigate the fast-changing consequences of COVID-19, CIOs are using scenario-based planning techniques, pausing initiatives to achieve savings and improve reallocation flexibility, and making investments in process digitalization and virtual co ...
... Access Insights Already a Gartner client? The CRM market grew 12.6% to $69.3 billion in 2020, a strong performance but with wide variations in growth due to pandemic impacts. Technology and service providers can better position their offerings by understanding growth drivers and peer vendor performanc ...
... Access Insights Already a Gartner client? The CRM market grew 14.0% to $96.3 billion in 2022, a solid performance after 18.7% growth in 2021, which was itself a rebound after slower growth in 2020 caused by the pandemic. This research can help technology and service providers better understand growth ...
Analyst(s): Julian Poulter | Alexandre Oddos | Amarendra . | Roland Johnson | Kanchi Bindal | Yanna Dharmasthira
... Access Insights Already a Gartner client? The CRM market grew at a solid 13.4% to $107 billion in 2023, despite all the headwinds. Customer service and support remains the largest segment, with 35%, while cross-CRM had the fastest growth, at 17.9%. Overview Market Share Data Overall Market Segment Perfor ...
Analyst(s): Amarendra . | Roland Johnson | Julian Poulter | Kanchi Bindal | Alexandre Oddos