... postdigital era.
Ngram of Digital Transformation
4%
)
-5 3%
(x10 Frequency 2% 1% 1990 1995 2000 2005
Years
Source: Google Ngram Viewer
Digital Transformation
2010
2015
2020
Gartner Research Board
After Digital: From Financial Frenzy to Productivity
2
Digital ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... support leaders for the year ahead.
In October-November 2020, Gartner asked more than 80 customer service and support leaders from B2B and B2C organizations to rate their 2021 priorities based the changes and challenges they encountered in 2020. Migrating contact volume from assisted to self-service ...
... upward, with double-digit growth projected through 2022 (see Table 1).
Table 1. Worldwide Social Software and Collaboration Revenue, 2020-2022 (Millions of Dollars)
2020
2021
2022
Social Software and Collaboration Software
3,826.3
4,479.2
5,104.0
Growth (%)
8.7
...
... expected to decline from 522 million in use in 2020 to a forecasted 470 million in use in 2022. Smartphone Installed Base Set for Upturn in 2021
Users’ confidence is returning in the smartphone market. Although the number of smartphones in use declined 2.6% in 2020, smartphone installed base is on pace to ...
... 2017 Gartner Forecasts Worldwide Cloud-Based Security Services to Grow 21 Percent in 2017 Cloud-Based Security Services Will Be Worth $9 Billion in 2020 Growth in worldwide cloud-based security services will remain strong, reaching $5.9 billion in 2017, up 21 percent from 2016, according to Gartner, ...
... STAMFORD, Conn., September 14, 2020 Gartner Says Security & Risk Leaders Must Balance Risk, Trust and Opportunity to Succeed in Uncertain Times Analysts Discuss the Outlook for Security & Risk at the Virtual Gartner Security & Risk Management Summit, September 14-17 In the current uncertain environment ...
... STAMFORD, Conn., September 14, 2020 Gartner Survey Reveals 66% of Marketers Now Have a Centralized Marketing Organizational Structure Marketing Leaders are Evolving their Teams Through Increased Centralization to Build More Scalable, Flexible and Resilient Marketing Organizations Despite years of mounting ...
... Stamford, Conn., October 7, 2020 Gartner Reveals Three CEO Concerns That Chief Supply Chain Officers Need to Address Analysts Discuss CSCO Priorities at the Virtual Gartner Supply Chain Symposium/Xpo, EMEA, October 6-8 While the COVID-19 pandemic has laid bare the structural and organizational weaknesses ...