... How IT Can Strengthen Customer Experience Governance Application leaders supporting CX can bring unique skills from IT to increase a CX strategy's chances for success. Analysts: Don Scheibenreif, Michael Chiu, Cassandra Nordlund, Ed Thompson Without consistent execution and operational standards, end-to-end ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... are hurdles for many enterprises. HR leaders supporting employee engagement surveys and other continuous listening programs can use this guide to track emerging trends (including GenAI use cases) and available solutions. Overview Market Definition Market Description Market Direction Market Analysis Representative ...
... solutions crucial for understanding system and service health and accelerating problem diagnosis. Use this MarketGuide to understand the diversity of solutions available and select the products that best support your use cases. Overview Market Definition Market Description Market Direction Market Analysis ...
... Traditional command-and-control governance fails to meet the speed and scale of digital business, resulting in nonengagement and resistance. D&A leaders must adopt adaptive governance by tailoring decision-making rights to specific business scenarios and ensuring that governance is applied proportionally, ...
... critical for managing integrated end-to-end value and delivery of traditional and cloud service providers. Sourcing, procurement and vendor management leaders can use this guide to identify SIAM service providers that align with their multisourcing strategy. Overview Market Definition Market Description ...
Analyst(s): Jim Longwood | DD Mishra | Andrew Miljanovski | Biswajit Maity
... contend with economic uncertainty, the challenges of driving cost-efficient growth and leading the shift to AI-first finance are foremost on the agenda. This deck takes the CFO’s key priorities for2026 and articulates the related FP&A leader priorities. Overview Recommended Actions Gartner Recommended Reading ...
... webinar as Gartner experts explore key priorities and imperatives for CAEs in 2026. You will walk away from this session with answers to your vital questions and recommended actions to help you benchmark your plans, address your top business challenges and mission-critical priorities and stay ahead of ...
... Access Insights Already a Gartner client? Open-weight models are no longer a startup-led market; hyperscalers and large technology providers leverage them as strategic assets for ecosystem growth, governance, and market influence. Product leaders must reassess open-weight strategies or risk missing the shift ...
Analyst(s): Nick Ingelbrecht | Milly Xiang | Tracy Tsai
... Use this MarketGuide to understand the growing product management and roadmapping tools market and choose the best fit for your teams. Overview Strategic Planning Assumptions Market Definition Market Description Market Direction Market Analysis Representative Vendors Vendor Profiles Market Recommendations ...
Analyst(s): Deacon D.K Wan | Mike West | Nikos Drakos