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Premium Research Oct 2026
... the latest developments in AI for software engineering and their implications for your organization. In the AI briefing for October 2026, read about general-purpose classifier models such as Jev and the promise of faster and cheaper agents, get a blueprint for what’s next for agile, and find out if the ...

Analyst(s):   Akis Sklavounakis   |   Brian Minning   |   Razab Chowdhury   |   Manjunath Bhat
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Premium Research Jul 2025
... AI integrations are becoming increasingly widespread, with SFA vendors intensifying their focus on generative AI and expanding into agentic AI use cases. Sales operations leaders can use this research to better evaluate vendor solutions and make more informed purchasing decisions. Market Definition/Description ...

Analyst(s):   Adnan Zijadic   |   Guy Wood   |   Steve Rietberg   |   Wendy Butler-Mafuz
Research Jun 2025
... Gartner client? Gartner projects the CPaaS market CAGR growth at 14% between 2024 and 2029 to reach $27.4 billion. Growth will be fueled by enterprise digitization efforts to operationalize CX and drive efficiencies using advanced messaging, solutions/applications, AI and security to deliver a trusted and ...

Analyst(s):   Lisa Unden-Farboud   |   Arunasree Cheparthi
Premium Research Sep 2025
... objectives. CMOs need to conduct a structured vendor assessment based on use cases to ensure the selection of a suitable B2B MAP for the business. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jeff Cohen
Research Aug 2025
... Access Research Already a Gartner client? Organizations buying an integration solution must address competing needs while navigating a wide range of pricing models. High-performing software engineering leaders direct their teams to capture requirements with the right level of detail to effectively com ...

Analyst(s):   Andrew Comes   |   Shrey Pasricha
Premium Research Aug 2025
... authentication can be compromised and incident response capabilities are limited, making organizations vulnerable to breaches and disruptions. This note guides security and risk management leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...

Analyst(s):   Peer Community Contributor
Article September 02 2026
... Your Skills Strategy Is Falling Behind AI Evolution Evergreen capabilities help employees adapt as AI changes how work happens. September 2, 2026 Why AI skills strategies are becoming overwhelming Organizations are accelerating AI adoption, yet workforce readiness continues to lag behind. Gartner found ...
Research Mar 2026
... Already a Gartner client? As AI scales, infrastructure observability shifts from passive monitoring to a core pillar of autonomous operations — where agentic AI drives proactive diagnosis and remediation. This spectrum guides vendor development priorities to meet emerging market demand. Overview Analysis ...

Analyst(s):   Peter Liu
Research Oct 2025
... declining budgets in 2026, financial transparency is no longer optional. This playbook offers a practical, six-step guide to help CIOs without mature ITFM practices build core capabilities, improve accountability and align spending with business value. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Robert Naegle   |   Jim McGittigan   |   Lauren Wheatley
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