... For years, CMOs have led the charge in managing customer data, relying heavily on customer data platforms. Despite greater consensus on capabilities, CDP tech is increasingly turbulent. CMOs need to act strategically in order to lead on customer data — and Gartner’s new Magic Quadrant can help. Overview ...
Analyst(s): Dorian Cundick | Lizzy Foo Kune
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... Application leaders responsible for digital commerce must focus on alignment of architecture and business outcomes prior to digital commerce vendor selection. They must opt for one of three approaches when choosing a digital commerce platform architecture and evaluating key solution attributes. Overview ...
... Healthcare payers must become more agile and adaptable to compete amid disruptive technology and market forces. CIOs should adopt a digital healthcare payer platform architectural approach to leverage optimized legacy data, expand ecosystem partnerships and enable digital transformation. Overview Introduction ...
Analyst(s): Kate McCarthy | Bryan Cole | Jeff Cribbs | Mandi Bishop
... Access Research Already a Gartner client? Effective cybersecurity governance depends on the existence of a well-functioning steering committee. Cybersecurity leaders’ ability to gather, and sustain the required senior executive support among many competing priorities is key to ensuring the efficacy of ...
Analyst(s): Tom Scholtz | Christopher Mixter | Niyati Daftary
... This case study for CIOs shows how Great-West Life accelerates organizational learning by enabling digital business teams to challenge standards and policies, co-creating new governance approaches in existing and uncharted terrains. Overview Solution Highlights Challenge Business Context Solution Overview ...
... New clinical drivers and business demands regularly challenge healthcare providers. To meet these challenges, CIOs must adopt a digital health platform approach to optimize legacy data, scale new capabilities, deliver better user experiences and improve operational performance. Overview Strategic Planning ...
Analyst(s): Mike Jones | Andrew Meyer | Gregg Pessin
... Access Research Already a Gartner client? Infrastructure platform engineering is the future of I&O, but it is difficult to implement and requires an exceptional team with dedicated resources. To build successful IPE teams, I&O leaders must focus on a new organizational structure, and new roles and skills ...
Analyst(s): Chris Saunderson | Daniel Betts | Carolin Zhou | Hassan Ennaciri | Dennis Smith
... Infrastructure platform engineering leverages software engineering practices to implement a product-centric approach for infrastructure. To provision and operate Kubernetes at scale, I&O technical professionals must combine IPE with practices like infrastructure as code, Cluster API and GitOps. Overview ...
... people, processes and technology. Customer service and support leaders should partner with their colleagues throughout the business and IT to build a governance model designed to support and sustain their DCE programs. Overview Introduction Impacts and Recommendations Gartner Recommended Reading Gartner Research ...