... Conference 2026 STAMFORD, Conn., September 16, 2026 Analysts to Discuss How to Harness AI and Position Service and Support as a Driver of Customer Value What: Gartner Customer Service & Support Conference 2026 When: November 4 – 5, 2026 Where: Denver, CO Members of the media can register for the conference ...
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... Access Insights Already a Gartner client? This guide provides CISOs with a clear, actionable framework for developing a ransomware negotiation strategy that minimizes risk, safeguards business continuity, and enables informed, confident decision-making during high-pressure cyber incidents. Insights at ...
... This assessment plots 13 of the most prominent defense use cases for generative AI against value and feasibility. Defense technology leaders can use this research to inspire strategic conversations with senior leaders and guide investment decisions in this technology that focus on mission outcomes. ...
Analyst(s): Jay Phipps | Ripley Hunter | Michael McFerron
... enablement must shift from static content to dynamic AI-driven support, helping sellers guide buyers who use AI in purchasing decisions. Success depends on relevant outreach, clear value demonstration, and integrating enablement tools into sellers’ workflows for higher adoption and better deal quality. Insights ...
Analyst(s): Shreyas Krishnan | Bill Yetman | Alyssa Cruz
... executing multiple AI initiatives, making it crucial for EA and D&A to partner on AIgovernance and data quality. This research explains how the heads of EA can partner with the CDAOs to implement adaptive governance and build a solid foundation of AI-ready data to safely accelerate AI outcomes. Gartner ...
Analyst(s): Auria Asadsangabi | Lucas Kobat | Aditya Krishna
... AI leaders must take five steps to help assure safe, secure and more reliable AI agent outcomes, including discovery, identity access management, information governance, systematic agent oversight, and ongoing evaluation and governance. Building AI agents on top of a sound technical foundation is essential ...
Analyst(s): Carlton Sapp | Max Goss | Avivah Litan
... flexibility of Power BI leaves it open to a host of governance and security problems as people of varying skill levels overdevelop and mismanage content. This research guides analytics specialists on implementing unified security, monitoring, and governance in Power BI to promote trust and reduce risk. Overview ...
... client? Microsoft leads in enterprise AI through control of work surfaces, cloud, dev tools, model choice and growing Copilot/agent governance. However, the lead is conditional: strongest in Microsoft-heavy firms; rivals can catch up by owning workflows, neutral governance and measurable outcomes. Overview ...
Analyst(s): Ed Anderson | Kevin Knox | Alastair Woolcock
... technology platform to support the new experiences, offerings and business models. Analysis A Digital Business Technology Platform Should Match an Enterprise's Chosen Digital Ambition A Digital Business Technology Platform Requires a Hybrid Integration Layer A Digital Business Technology Platform Enables ...