STAMFORD, Conn., September 16, 2026
AI Agents and Agentic AI: What Today’s Service and Support Leaders Need to Know
October 21 2026
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Gartner Announces Gartner Customer Service & Support Conference 2026
Analysts to Discuss How to Harness AI and Position Service and Support as a Driver of Customer Value
What: Gartner Customer Service & Support Conference 2026
When: November 4 – 5, 2026
Where: Denver, CO
Members of the media can register for the conference by contacting Elizabeth.Bishop@gartner.com.
Details: As AI is rapidly transforming the way businesses compete, customer service and support leaders need to understand the biggest opportunities, challenges and priorities in the market today. These leaders must address the latest advancements in AI, innovative strategies that are transforming customer experience, streamlining support channels and harnessing data to drive results to shape the future of their organizations.
At the Gartner Customer Service & Support Conference, customer service and support leaders and their teams will discover actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. In addition, teams can peer network while learning from the most progressive and forward-thinking sales organizations.
Audience and Topics: The conference is expected to feature 18+ Gartner analysts and 30+ sessions, with an audience of customer service and support leaders from the world's leading organizations.
The conference agenda will focus on helping customer service and support leaders overcome their biggest challenges and tackle their most pressing priorities:
- Enhancing value through service interactions
- Designing AI roadmaps for measurable impact
- Technology tools that accelerate employee performance
- Empowering teams in an AI-driven model
- Redesigning the service operating model
Keynotes & Guest Speakers:
Gartner Opening Keynote: “Redesign Your Organization to Unlock AIs Value” with Christopher Sladdin, Sr Director Analyst, Gartner
Guest Keynote: “Change Resilience” with Kath Koschel, Founder; Resilience Expert, The Kindness Factory
Guest Keynote: “Navigating the Multi-Generational Workplace” with Dr. Paul Redmond, Former Director of Student Experience and Enhancement University of Liverpool
Exhibit Showcase: The Exhibit Showcase onsite at the Gartner Customer Service & Support Conference will bring together leading technology and service providers highlighting the next steps in customer service through live demonstrations, use cases/client success stories, and information-packed presentations. A listing of current exhibitors is available on the Exhibitor Directory.
Venue and Travel Details: Visit the conference’s website for complete venue and travel details for Denver, CO. The general public must register before Monday, October 5, 2026 in order to take advantage of the discounted hotel rates, which are offered on a first-come, first-served basis.
Registration: Full-time journalists from editorial publications are eligible for a press pass. Please contact Elizabeth Bishop for additional details and registration requests: Elizabeth.Bishop@gartner.com.
Social Media: Join the discussion on social media using #GartnerCSS.
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About Gartner Customer Service & Support Conference
Gartner Customer Service & Support Conference is taking place November 4-5, 2026, in Denver, providing customer service and support leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities in the market today, including the latest advancements in AI, innovative strategies that are transforming customer experience, streamlining support channels and harnessing data to drive results to shape the future of their organizations. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerCSS.
About Gartner for Customer Service & Support Leaders
The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent.
Follow news and update from the Gartner Customer Service & Support Practice on X and LinkedIn using #GartnerCSS. Members of the media can find additional information and insights in the Gartner Customer Service & Support Newsroom.
Media contact
Elizabeth Bishop
Gartner
elizabeth.bishop@gartner.com
Juliette Dixon
Gartner
juliette.dixon@gartner.com
About Gartner
Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit gartner.com.