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Research Jan 2026
... leaders want to maximize the use of data but get stuck in reactive analytics and ad hoc reporting. This guide outlines a path to develop predictive and prescriptive analytics, unlocking value for the service function by anticipating demand and acting on customer needs. Insights at a Glance Impact Brief ...

Analyst(s):   Lauren Villeneuve   |   Daniel O'Sullivan   |   John Quaglietta
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Research Feb 2026
... Already a Gartner client? As AI becomes broadly adopted across product management, the product manager job must change and adapt. These insights will help guide CIOs and product leaders in redesigning the product manager job, unlocking the full potential of humans and AI in the future of work. Insights ...

Analyst(s):   Clifton Gilley   |   Tigran Egiazarov   |   Fatima Ahmed   |   Alicia Mullery   |   Chris Meering   |   Kabeh Vaziri   |   Tori Paulman   |   Shawn Murphy   |   Charles Sutherland   |   Lily Mok   |   Neha Agarwal   |   Mbula Schoen
Research Jan 2026
... Insights Already a Gartner client? As AI takes over routine portfolio director tasks, the portfolio director must adapt quickly. These insights guide CIOs and their leadership teams in redesigning the portfolio director job, unlocking the full potential of humans and AI in the future of work. Insights at ...

Analyst(s):   Shawn Murphy   |   Zainab Ali   |   Mbula Schoen   |   Kabeh Vaziri   |   Tori Paulman   |   Alicia Mullery   |   Lily Mok   |   Jennifer Jackson
Research Feb 2026
... Access Insights Already a Gartner client? As AI augments routine SOC tasks, the SOC analyst job must adapt. This research guides CIOs and heads of security and risk management in redesigning the SOC analyst job, unlocking the full potential of humans and AI in the future of work. Insights at a Glance ...

Analyst(s):   Fadeen Davis   |   Kabeh Vaziri   |   Alex Tytarenko   |   Pete Shoard   |   Alex Michaels   |   Shawn Murphy   |   Tori Paulman   |   Lily Mok   |   Alicia Mullery   |   Mbula Schoen   |   Victoria Cason
... are digitally savvy and do their research online. It’s very important for us to have a strong presence on well-known software comparison platforms, like Capterra, to be perceived as a trusted brand and be able to capture in-market buyers.” By being listed in multiple software categories related to employee ...
... by integrating Platform Engineering with Infrastructure & IT Operations functions to deliver on advanced automation skills and tools. Outcomes from Gartner's Maturity Assessment tool proved valuable in evaluating their current state, outlining goals and developing a clear roadmap for improvement. Additionally ...
Premium Research Dec 2025
... AI agents pose a new governance challenge. This tool offers key elements for creating a code of conduct for AI agents and humans as a governance framework to set ground rules. It helps CIOs and AI leaders ensure agent behavior aligns with organizational policies, values and industry specifics. When to ...

Analyst(s):   Lauren Kornutick   |   Svetlana Sicular   |   Shiva Varma
Premium Research Mar 2024
... Multicloud is the major deployment pattern for data, analytics, and AI investments. However, cost and data governance challenges persist. D&A leaders must use this report to benchmark D&A cloud journey drivers, value propositions, and challenges and prioritize the next mission-critical initiative. Gartner ...

Analyst(s):   Xingyu Gu
... Compliance Violations Mission-critical priority Implement a strong CCPA program in less time to not jeopardize operations in California- accounting for almost 20% of revenue. How Gartner helped Gartner’s analyst guidance on end-to-end program implementation helped incorporate a robust CCPA program. ...
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