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Research Mar 2026
... management, driving advanced automation and highly personalized user experiences. Chief product officers who prioritize GenAI adoption with strong governance and continuous innovation can build client trust and keep their products competitive. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...

Analyst(s):   Sharat Menon   |   Nini Benny
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Research Feb 2026
... a Gartner client? AI presents the opportunity for heads of I&O to redefine I&O’s identity, moving from reactive support to strategic enabler of business transformation. Success demands that heads of I&O embrace AI strategically and establish strong guardrails to improve AI governance. Analysis Gartner ...

Analyst(s):   Tom Cipolla
Research May 2026
... Access Insights Already a Gartner client? To remain competitive, CMOs should implement agile governance and templatization for martech management. This strategy supports rapid decision making, aligns martech investments with business priorities, and ensures operational efficiency. Insights at a Glance ...

Analyst(s):   Tia Zervas
Research Apr 2026
... even within a single organization. This note helps cloud architects navigate published research using a question-based approach around strategies, governance, brokerage, transformation, migration, architecture best practices and operations. Analysis Research Highlights Gartner Recommended Reading (Required ...

Analyst(s):   Lydia Leong   |   Simon Richard
Research January 27 2026
... How Digital Ecosystems Drive Growth and Expansion for Tech CEOs Sales produced by digital ecosystems will eclipse $50 trillion by 2025. Digital ecosystems have emerged as vibrant environments for bringing products and services to market. These groups offer tech CEOs new opportunities delivered by the ...
Premium Research Jul 2026
... resource group leaders often volunteer for ERG leadership roles based on passion and are not formally selected based on skills. It therefore falls upon inclusion leaders to upskill and empower ERG leaders to be effective strategic leaders, especially where governance is more formalized or ERGs are under ...

Analyst(s):   Matt Gerber   |   Sampurna Maitra
Research Nov 2026
... Access Insights Already a Gartner client? The CRM customer engagement center market evolution is accelerating, driven by AI and functional convergence. Customer service and support leaders should use this research to evaluate the CRM CEC products from 11 vendors across 12 capabilities and five use cases ...

Analyst(s):   Francesco Vicchi   |   Devra Struzenberg   |   Drew Kraus   |   Jim Robinson   |   Pri Rathnayake
Research Nov 2026
... Access Insights Already a Gartner client? Today’s CIAM platforms now manage customer, partner, and workload AI identities with an emphasis on seamless self-service, social login and robust security like adaptive access. Cybersecurity leaders should choose a flexible, scalable solution to drive growth ...

Analyst(s):   Brian Guthrie   |   Michael Kelley   |   Gautham Mudra   |   Steve Wessels
Research January 27 2026
... COVID-19 pandemic. While most were successful, digital initiatives will remain critical to pivot and continue to deliver against new demands. Our new guide for government CIOs will help you invest in future-ready capabilities and accelerate digital by focusing on three key priority areas: Meeting new citizen ...
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