... offer individual decision makers strategic business advice on the mission-critical priorities that cut across the HR function. Additional information is available at http://www.gartner.com/en/human-resources/human-resources-leaders. Follow news and updates from the Gartner HR practice on Twitter and LinkedIn ...
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... practice. “However, legal leaders are developing return to workplace standards and protocols that will enable employees to safely return to work and also comply with any local requirements and public health considerations.”
Gartner experts say that legal and compliance leaders should focus on three main ...
... circumstances,” said Mr. Stakenas. “Startup tech CEOs must measure cash flow on a weekly basis. With a ‘worst case’ forecast in hand, they can determine the crunch points and assess the company’s ability to survive COVID-19.”
Determine critical actions for survival
If a company has less than three ...
... without other physical cues to help simulate that same open-door environment.
Managing Performance – To effectively monitor performance with a WFH workforce, service leaders should take the approach of trust but verify. Implement standards, controls and management systems to enable teams to stay accountable ...
... Compliance practice supports senior legal and compliance executives with their most critical priorities. Gartner offers a unique breadth and depth of content to support clients’ individual success and deliver on key initiatives that cut across finance functions to drive business impact. Learn more at ...
... leave a company even if they get that high-quality service experience. To avoid leaving that 40% on the table, customer service needs to focus on “value enhancement” – or impacting customers’ perceptions of the product or offering. Customer service organizations that focus on “value enhancement” can ...
... and ensuing recession increased interest in RPA for many enterprises. Gartner predicts that 90% of large organizations globally will have adopted RPA in some form by 2022 as they look to digitally empower critical business processes through resilience and scalability, while recalibrating human labor ...
... of customer feedback, which derails the process of gaining insights for CX improvement projects.
Gartner recommends that customer service and support leaderstake the following six actions to implement a VoC solution for CX:
Define top use case. Starting a VoC implementation project without a clear ...
... customer service professionals, and found that service employees who traditionally did not have many opportunities to WFH are now used to it and like it, and they wish to continue in some capacity once the pandemic is over. This is in line with most service leaders who believe WFH is here to stay post-pandemic ...