... customer service professionals, and found that service employees who traditionally did not have many opportunities to WFH are now used to it and like it, and they wish to continue in some capacity once the pandemic is over. This is in line with most service leaders who believe WFH is here to stay post-pandemic ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... GartnerTGI.
About Gartner for High Tech
Gartner for High Tech equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional ...
... supply chain’s mission-criticality during the COVID-19 pandemic has meant that many sectors did not reduce their workforce, but rather continued to hire and even faced talent shortages, especially in the product supply chains," said Dana Stiffler, vice president analyst with the Gartner Supply Chain ...
... workplace bias and help leaders think differently about talent and diversity. However, Gartner research has found this has no significant impact on ensuring an organization’s performance management processes are unbiased.
HR musttake a two-pronged approach to address how leaders make decisions:
First ...
... will highlight areas that are ripe for embedded controls.”
To help compliance leaderswith this, Gartner has detailed the top five compliance-burdened functions, roles and tasks from this survey (see Figure 1).
Designing controls to minimize burden
“Compliance controls that focus solely on addressing ...
... urgency and criticality of leveraging AI for business transformation is driving the need for operationalization of AI platforms. This means moving AI projects from concept to production, so that AI solutions can be relied upon to solve enterprise-wide problems.
“Gartner research has found that only half ...
... Reach Beyond
CIOs and their organizations are used to dealing with disruption. But the events of 2020 pushed their resourcefulness to heights they had never anticipated. Now it’s time to takethat ingenuity and dare to go further. With IT in the spotlight, CIOs and senior technology executives have ...
... through today.
CIOs and CISOs Must Rebalance Cybersecurity Accountability
Even as business leaders are aware of the need to secure the enterprise against new and evolving threats, responsibility for security mostly lies with IT leadership. A recent Gartner survey** found that in 85% of organizations, the ...
... February 2022)
“The identity and access management (IAM) market will continue to grow in the long term as organizations become more aware of the criticality of identity controls within their larger security architecture. Growth in cloud computing has shifted security from perimeter-based approaches to ...