... Already a Gartner client? Most organizations track key metrics, however, few establish the critical relationships between lagging, leading, and capability metrics needed for decisive action. Planning leadersmust use this framework to map relationships across these metrics, interpret risks and implement ...
Analyst(s): Tessa Mahon
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... Most organizations focus on current customers, missing critical lessons from ex-customers. Customer service and support leaders will gain far more value by prioritizing learning from ex-customers over winning them back and should proactively engage with them using a structured approach. Insights at a Glance ...
... Access Insights Already a Gartner client? CPOs that fail to implement the necessary foundations for effective should-cost modeling risk unreliable model outputs, wasted resources, and dissatisfied stakeholders. This research details the critical enablers CPOs must establish for successful should-cost modeling ...
... Gartner client? Traditional risk management is often reactive and insufficient amid rapid technology shifts and complexity. PPM leaders can support CIOs in delivering critical digital initiatives by adopting a proactive approach to uncover hidden risks and prevent strategic project failures before execution ...
... however CPOs must understand AI’s capabilities, integrate with legacy systems, and ensure data quality. Upskilling talent, managing change, and fostering innovation are vital, as are addressing privacy and security issues. Securing stakeholder buy-in and proving business value are critical for embedding ...
... Enterprise architecture teams are critical to creating outcome-aligned, scalable AI strategies. CIOs must ensure their EA functions have the skills necessary to unlock business value from AI strategies. This tool provides structured prompts for CIOs to engage their heads of EA, assessing strengths and ...
Analyst(s): Miles Gibson | Vimarsh Bakaya | Duncan Robson | Marie Sienkowski
... forward-looking product strategy. This research identifies five technology trends where telecom vendors can capture premium value and address critical CSP requirements. Product leaders should use this analysis to prioritize R&D, refine strategies, and accelerate growth in 2026. Insights at a Glance Issue Context ...
Analyst(s): Enrique Hernandez-Valencia | Pulkit Pandey | Will Rice | Kosei Takiishi | Peter Liu
... costs by migrating their Microsoft contract to another country. IT sourcing and procurement leaders should investigate this approach to increase leverage, uncover cost-saving opportunities and identify critical implications of relocating the contract to another country. Insights at a Glance Impact Brief ...
Analyst(s): Simone Cleminson | Ben Jepson | Zach Nagle