... Access Research Already a Gartner client? CMOs are eager to deploy AI chatbots, but many fail to weigh the risks to reputation and customer experience properly. When implementing chatbots, consider appropriate use cases, limit inputs and outputs to avoid improper responses, and test thoroughly. Overview ...
Analyst(s): Augie Ray
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... The edge AI technology market is maturing, making benchmarking data important for competitive positioning. Product leaders should use these benchmark findings to assess how their pricing models, sales allocation, success measures and overall investment strategy compare to industry peers. Overview Strategic ...
... analytics leaders are uniquely positioned to guide AI efforts toward business value realization, but many are excluded from strategic AI conversations. This research highlights how D&A leaders can get involved in AI strategies and ensure their data and people are AI-ready. Overview Introduction Analysis Gartner ...
Analyst(s): Rita Sallam | Ehtisham Zaidi | Aura Popa | Gareth Herschel | Debra Logan | Kurt Schlegel
... CIOs must develop strategies to create a blended workforce that embraces AI and nontraditional talent sources. In this Pro Perspectives Podcast, we explain how to plan for and equip the organization with the capabilities needed to enable workers to work successfully with and alongside machines. Overview ...
... worldwide for their best-in-class technological innovations. Education CIOs can use this research to learn how critical innovations in GenAI/LLMs, D&A, AI/ML and other technologies are impacting the future of the industry. Overview Analysis Contributors Gartner Recommended Reading Gartner Research ...
... Gartner First Takes Fresh insights on emerging trends This comparison plots 20 of the most prominent use cases for generative AI in energy and utilities against value and feasibility. Energy and utilities CIOs can use this to start strategic conversations to guide investment decisions in this technology ...
Analyst(s): Rich McAvey | Simon Cushing | Jo-Ann Clynch
... preparation.” Q: With AI infrastructure expected to represent 54% of global IT spending in 2026, how should I&O leaders prioritize and determine funding for AI use cases? A: To start, I&O leaders should ensure every AI use case is linked to a business goal. They should begin by managing AI use cases as a product ...
... AI tools are transforming buyer research for sellers, saving time and boosting productivity. With automation capabilities, AI is set to dominate seller research workflows. Investing in AI-led sales research is now essential for CSOs, as it provides instant access to valuable buyer insights. Overview ...
Analyst(s): Shiela Rahimian | Dan Gottlieb | Greg Hessong
... client? Heads of enterprise architecture see potential in AI techniques to augment current practices for streamlined and more consumable advice but struggle to turn their ambition into reality. This research helps heads of EA develop an actionable AI augmentation roadmap for their EA practice. Overview ...