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Premium Research Feb 2025
... Sourcing, procurement and vendor management leaders can use this tool when drafting RFPs for prospective systems integrators for GenAI services. Follow the step-by-step guidance given below to ensure that key requirements are captured to get an optimal proposal from service providers. When to Use Dire ...

Analyst(s):   Brett Sparks   |   Sundar Viswanathan   |   Rajib Gupta   |   Gunjan Gupta
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Premium Research Dec 2024
... This webinar discusses how internal audit teams have successfully embedded GenAI into their workflows since ChatGPT’s release. Learn how chief audit executives can apply GenAI in audit cycles, the key considerations for implementation, and challenges like output quality and guidance gaps. Session Des ...

Analyst(s):   Gleb Zhukov   |   Devanshu Mehrotra
Research Mar 2025
... Access Research Already a Gartner client? When considering GenAI services, buyers seek providers that meet fundamental criteria. These criteria can help tech services leaders identify areas that need additional investment in order to develop a strong GenAI services offering. Overview Strategic Planning ...

Analyst(s):   Gunjan Gupta
Premium Research Mar 2025
... Building on our last webinar in March 2025 on GenAI, this session will focus on the core elements audit leaders and their teams will need in place, including infrastructure, design and deployment approaches. We’ll also discuss how to encourage utilization and safe adoption. Session Description Learnin ...

Analyst(s):   Nadinne Ronquillo-Osborn
Premium Research Oct 2023
... Use of GenAI has a disruptive impact on content generation and conversational UI. However, it also has a positive impact when used with digital commerce technologies to leverage their strengths. Application leaders must prioritize their technology investment strategy based on the role and impact of ...

Analyst(s):   Sandy Shen   |   Ant Duffin
Premium Research Apr 2024
... Introducing GenAI into CRM systems not only disrupts employee roles, processes and workflows, but also requires cultural change. Enterprise application leaders are well-positioned to effectively manage this change to ensure smooth adoption, minimize employee resistance and maximize investment. Overvi ...

Analyst(s):   Daniel Sanchez Reina   |   Ilona Hansen
Premium Research Jul 2023
... This Prism plots 21 prominent use cases for GenAI in manufacturing against value and feasibility. CIOs in manufacturing can use this to start a strategic conversation to help guide investment decisions in this technology. Gartner Recommended Reading Note 1: Definitions of the Scoring Scale Gartner Insi ...

Analyst(s):   Sohard Aggarwal   |   Ellen Eichhorn
Premium Research Aug 2023
... Gartner First Takes Fresh insights on emerging trends GenAI use cases are continually expanding as new ones emerge, and some are already being implemented. New capabilities offer compelling sales productivity gains, but real risks remain. Application leaders supporting sales can use this guide to bett ...

Analyst(s):   Adnan Zijadic   |   Guy Wood   |   Dan Gottlieb   |   Melissa Hilbert   |   Varun Agarwal
Premium Research Jan 2024
... Gartner First Takes Fresh insights on emerging trends This Prism plots 12 prominent defense use cases for GenAI against value and feasibility. CIOs in defense can use this research to inspire strategic conversations with senior leaders and guide investment decisions in this technology. Gartner Recommen ...

Analyst(s):   Michael McFerron
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