... For decades, customer service and support organizations have been transitioning towards digital self-service, yet many still find themselves reliant on traditional telephony operations. With the evolution of technology like GenAI, leaders must prepare for their convergence and what that means for th ...
Analyst(s): Jonathan Schmidt | Brady Holbrook
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... workable CRM readiness assessment, SPEED framework. Additional core topic areas include how to prioritize and best practices for sales artificial intelligence and generative AI for sales use cases. Secondary research areas include revenue intelligence platforms, sales analytics, from best practices on getting ...
... Societal drivers, for example legal mandates such as the EU’s Artificial Intelligence Act, make RAI not just a best practice but a necessity for organizations deploying AI technologies. Gartner clients can read more in Hype Cycle for AI in Finance, 2025, and nonclients can read The CFO Report. About ...
... remains unanswered. To adopt AI effectively, finance leaders need greater clarity on their roles as they relate to AI, according to Gartner Inc. “CEOs are expecting finance to step up to deliver on AI in a variety of ways. That includes collaborating with vendors, leading in-house AI initiatives, participating ...