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Research Sep 2026
... Access Insights Already a Gartner client? As AI use grows, audit teams need documentation practices that preserve transparency, reproducibility and quality without creating an unnecessary burden. CAEs can use this framework to differentiate documentation requirements and embed them into audit methodology ...

Analyst(s):   James Bourke
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Research Aug 2026
... Access Insights Already a Gartner client? AI is reshaping technology marketing, requiring new skills, mindsets and approaches. Product marketing and demand generation leaders must define an AI vision, build organizational readiness and reinvent how work gets done, or risk diminished market impact against ...

Analyst(s):   Brooke Grimes   |   Michael Maziarka
Premium Research Jul 2026
... Routed AI intelligence elevates model routing into a workflow decision-control layer that governs which models touch which workflows and under what policies and costs. This reshapes AI profit and loss into policy-driven workflow economics. Routine inference costs will compress, but frontier capability ...

Analyst(s):   Alastair Woolcock
Research Aug 2026
... Access Insights Already a Gartner client? AI results become harder to predict, trust and govern when decision logic is applied independently across tools. As AI scales, these differences become embedded system behavior that gets increasingly difficult to align and change. Chief procurement officers can ...

Analyst(s):   Vanessa Hines
Research Sep 2026
... Gartner client? As attackers use advanced AI to find and exploit vulnerabilities faster than organizations can patch them, prioritizing exposures based solely on inferred risk is no longer enough. Product leaders must adopt preemptive exposure management, using AI-driven validation to prove evidence of ...

Analyst(s):   Craig Lawson   |   Tom Powledge   |   Mitchell Schneider   |   Luis Castillo   |   Elizabeth Kim
Research Jul 2026
... client? Enterprises fail to realize AI value when workforce training is not aligned to what employees do, the level of risk their decisions carry, and the judgment those decisions require. CHROs must adopt a training framework that segments talent by job and risk to drive AI, compliance, and higher productivity ...

Analyst(s):   Diana Sanchez   |   Caroline Hewings   |   CV Viverito
Premium Research Oct 2026
... insurance industry is facing radical transformation, resulting in new priorities among CEOs and business leaders such as becoming AI-first, achieving revenue growth, and planning for an AI-ready workforce. CIOs can use the examples in this research to develop their thinking on how the critical business priorities ...

Analyst(s):   Ian Cox   |   Kimberly Harris-Ferrante
Premium Research Oct 2026
... humans and AI. There are seven non-negotiable principles all CFOs should follow that cover the cost and shape of the workforce and the way finance and technology responsibilities are distributed. Insights at a Glance Issue 7 Non-Negotiable Principles for Finance Organizational Design in the AI Era More ...

Analyst(s):   Emily Connelly
eBook July 17 2026
... Maximize AI ROI in Customer Service Discover how customer service and support leaders can use Gartner insights to prioritize high-yield use cases, reinvent workflows and convert AI expectations into measurable impact. Maximizing AI ROI is a critical mandate for every service and support leader The hype ...
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