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Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends Heads of I&O should treat growing political scrutiny of AI data centers prior to the U.S. midterm elections as an infrastructure delivery risk. Before committing to 2027 capacity, assess provider exposure, verify delivery assumptions, and negotiate ...

Analyst(s):   Mark Margevicius   |   Melanie Freeze   |   Paul Wang   |   Chuck Lawton   |   Ryan Shows
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Research Oct 2026
... Access Insights Already a Gartner client? AI is making the job of a leader less familiar, less predictable, and less knowable. CIOs who want their IT leaders to lead differently must first understand how the leadership environment itself has changed, and the four leadership tensions they face. Insights ...

Analyst(s):   Tori Paulman   |   Lily Mok   |   Gladys Yeo   |   Kabeh Vaziri   |   Hannah Edmunds   |   Nate Suda   |   Gabriela Vogel   |   Jennifer Carter   |   Rob O'Donohue
Research Aug 2026
... industry frenzy for agentic AI has become skeptical and demanding, requiring product leaders to pivot to verified architectures that ensure sustainable differentiation, accelerate adoption, and lock in measurable business value. Product leaders must differentiate their agentic AI solutions with sound security ...

Analyst(s):   Christine Tenneson   |   Kiumarse Zamanian   |   Ethan Cai   |   Alfredo Ramirez IV   |   Aakanksha Bansal
Premium Research Aug 2026
... budgets and talent gaps, CMOs must pivot from headcount reductions to strategic AI talent optimization. CMOs must navigate the attrition and budget hurdles to optimize human intelligence, retain top performers, and help build an AI-centric marketing organization. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Alexandra Bellis   |   Sally Witzky
Research Sep 2026
... Access Insights Already a Gartner client? Integrating AI capabilities across strategic phases of the product development life cycle acts as a core strategy to accelerate the product development life cycle and improve decision-making speed and quality. Replacing linear processes with dynamic execution ...

Analyst(s):   Grace Keyes
Premium Research Oct 2026
... Cloud architects must offer self-service access to public cloud IaaS and PaaS to enhance developer productivity, empower AI agents, and accelerate innovation. To deliver appropriate governance and risk management for self-service environments, use a pattern-based approach tailored to team personas. ...

Analyst(s):   Lydia Leong
eBook July 17 2026
... Maximize AI ROI in Customer Service Discover how customer service and support leaders can use Gartner insights to prioritize high-yield use cases, reinvent workflows and convert AI expectations into measurable impact. Maximizing AI ROI is a critical mandate for every service and support leader The hype ...
Premium Research Aug 2026
... noise to manage down. When a business leader reaches into technology, or an IT leader reaches into the business, that friction can signal an emerging AI-era leader. Learn to read the signal and respond with precision. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Lori Blickensderfer   |   Chris Howard   |   Jaime Capella   |   Val Sribar   |   Tori Paulman   |   Kevin Smith   |   Shawn Murphy
Premium Research Jul 2026
... Agent usage is rapidly expanding across demand generation workflows, and enterprise AI governance and unified agent strategies are yet to mature. Demand leaders must take pragmatic agent management steps to capture near-term campaign performance gains while building a foundation for a future unified ...

Analyst(s):   James McCormick
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