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Research Sep 2026
... Access Insights Already a Gartner client? AI agents operate within the tokenomics landscape — a token-metered economy where every prompt has cost implications. Organizations should focus on token metering and FinOps to optimize the cost. Winning organizations don’t just cut tokens; they optimize value ...

Analyst(s):   Justin Tung   |   Irina Guseva
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Research Sep 2026
... Access Insights Already a Gartner client? AI value is realized through a portfolio of interconnected investments, not individual pilots. Asset-intensive CIOs can use Gartner’s value realization chain approach to identify dependencies, align investments to outcomes, and continuously reprioritize for measurable ...

Analyst(s):   Chet Geschickter   |   Faisel Pervaiz   |   Ricardo Chang
Premium Research Sep 2026
... The 2027 Gartner CIO and Technology Executive Survey reveals rising AI adoption in APAC and Japan, with organizational barriers limiting value realization. CIOs should prioritize outcome-driven AI initiatives and modernizing operating models. Insights at a Glance Issue Impact More Detail Gartner Recommended ...

Analyst(s):   Greg Li   |   Bin Li   |   Owen Chen
Research Jul 2026
... Access Insights Already a Gartner client? Through 2030, AI will automate routine tasks and consolidate repeatable roles such as the service desk, NOC, server and storage administration. Rather than focusing solely on reducing headcount, heads of I&O must redeploy institutional knowledge to govern, supervise ...

Analyst(s):   Mark Margevicius
Research Sep 2026
... Access Insights Already a Gartner client? Agentic AI can improve operational efficiency, automation, and resilience across I&O, but risk levels vary significantly by use case. Heads of I&O can use a structured risk evaluation framework for 18 common I&O agentic use cases and proactively plan for risks ...

Analyst(s):   Sanchi Bhat
Research Sep 2026
... Access Insights Already a Gartner client? Venture capital shows an emerging, underrecognized opportunity in autonomous marine systems, marine physical AI services and software. To win market share, product leaders must invest in specialized solutions and robust support services tailored to the unique challenges ...

Analyst(s):   Tuong Nguyen
Research Oct 2026
... Access Insights Already a Gartner client? Announcements before and during Dreamforce demonstrate the continued evolution of Salesforce’s AI strategy. Salesforce is positioning the agentic enterprise as a central element of its platform direction, while introducing new considerations for customers related ...

Analyst(s):   Saikat Ray   |   Julian Poulter   |   Adam Briggs   |   Steve Rietberg   |   Tad Travis   |   Dan Gottlieb   |   Jo Liversidge   |   Adnan Zijadic   |   Nadine LeBlanc   |   Hannah Decker   |   Gene Alvarez
Research Sep 2026
... Access Insights Already a Gartner client? Overlapping digital, AI, data and IT strategies create operational friction for P&C and life insurers. This research provides insurance CIOs with a decision framework to evaluate when to consolidate redundant strategies and how to align distinct ones to drive ...

Analyst(s):   Ayca Moseley   |   Kimberly Harris-Ferrante
Premium Research Aug 2026
... Gartner’s 2026 Eye on Innovation Awards uncovered a select few manufacturers applying AI to unique operational, sustainability or governance use cases yielding measurable results. This presentation highlights the business needs, solutions and tangible outcomes of six novel case examples. Gartner Recommended ...

Analyst(s):   Alexander Hoeppe   |   Lachezar Manasiev   |   Brady Barnes   |   Yu Kaku   |   Rajan Saini   |   Kentaro Shikanai
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