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Premium Research Jun 2026
... Supply chain planning leaders can use this regularly updated collection of real-world examples to discover how their peers have successfully leveraged AI solutions to deliver against supply chain planning priorities and realize significant benefits. Overview Gartner Recommended Reading Evolving Insights ...

Analyst(s):   Cristina Carvallo   |   Jan Snoeckx
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Article July 20 2026
... Track: AI explainability, transparency and fairness scores; user and stakeholder feedback on transparency, value and safety of AI use cases. What AI risk framework governs our organization (such as ISO 42001 or the NIST AI RMF), and are there named executives responsible for AI-specific and AI-amplified ...
Research May 2026
... Middleware is shifting to become a control layer for AI execution. As agents scale, a distinct AI middleware layer is emerging for process orchestration, real-time context management, and runtime policy enforcement, positioning middleware as a critical point of AI value capture. Insights at a Glance Market Opportunity ...

Analyst(s):   Kelli Smith   |   Arunasree Cheparthi   |   Nicholas Carter
Premium Research Jul 2026
... when scaling Agentforce agents. This research identifies the most critical unexpected architectural patterns and outcomes when deploying and scaling AI agents in Salesforce and what to do about them. Overview Analysis Recommendations Conclusion Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Simon Whight   |   Gene Alvarez
Premium Research Jun 2026
... Inaccurate and missing metadata denies AI agents essential context, leading to reasoning failures and unauthorized actions. This research provides application architects with guidance on using metadata management best practices to ensure accurate and reliable agent behavior. Overview Analysis Recommendations ...

Analyst(s):   Aditya Sawant   |   Darin Stewart
Premium Research Jul 2026
... Agentic AI will change how managers get work done through others. HR must prepare managers to address core frictions that teams will experience as they work with agents: performance, coaching and team dynamics. Insights at a Glance Issue Impact Implications Contributors Gartner Recommended Reading Gartner ...

Analyst(s):   Carolina Engels   |   Ingrid Laman   |   Stephanie Clement
Research Jun 2026
... Access Insights Already a Gartner client? AI adoption is surpassing governance, widening data, compliance, and cost risks as AI scales. To regain control and address these risks, leaders responsible for AI must adopt purpose-sized small language models (SLMs) to offer a more secure and cost-predictable ...

Analyst(s):   Antonia Roesler   |   Claire Song   |   Soyeb Barot   |   Ray Collins
Research May 2026
... Access Insights Already a Gartner client? Agentic AI is increasingly being used in organizations to improve efficiency and productivity. Technical professionals must leverage Gartner’s guidance to plan, assess, design, select and operate agentic AI solutions. Analysis Research Highlights Gartner Recommended ...

Analyst(s):   William Dupre   |   Georgia O'Callaghan   |   Dennis Xu   |   Ventse Derzhitski   |   Kevin Matheny   |   Nat Krishnan   |   Matt Brasier   |   Joe Antelmi   |   Simon Richard   |   Chris Jackson   |   Lydia Ferguson
Premium Research Jun 2026
... Most CIOs have executive peers who are pursuing a false promise with their AI investments: Time saved is not money made. Process, roles and work need to be redesigned to achieve ROI. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Sneha Ayyar   |   Kristin Moyer   |   Nate Suda   |   Frances Karamouzis
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