... Data and Analytics Research Board members regarding their artificial intelligence (AI) education practices for Boards of Directors (BoD) including their objectives, training formats, key challenges, and lessons learned in delivering Board-level AI education. Overview Summary of Results Survey Respondents ...
Analyst(s): Consult the Board Research Team
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast puts you at the intersection of business and technology with insights from the top analysts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage. Thank you for listen ...
... AI is set to transform customer service operations. Despite the excitement around generative AI (GenAI) and agentic AI, Gartner 2025 Top Priorities for Customer Service and Support Leaders survey reveals that only 10% of service leaders have achieved their primary business objectives with GenAI investments ...
Analyst(s): Uma Challa | Bern Elliot | Brady Holbrook
... interactions. Embracing generative AI's potential will allow communications leaders to stay ahead of the curve, ensuring their strategies are both cutting-edge and impactful in an increasingly digital landscape. AI in Communications FAQ How is AI used in communication? AI is used in communications to revolutionize ...
... for Successful AI Adoption Montree Thirasakthana, EVP at Thai Life Insurance Public Company Limited, shares how Gartner’s expertise and resources guided their AI strategy and helped modernize their technology ecosystem for future success. Mission-critical priority Establish a robust AI strategy, governance ...
... While artificial general intelligence (AGI), or strong AI, generates strong emotional responses, it remains nonexistent. AGI refers to the hypothetical intelligence of a machine capable of performing any intellectual task that a human can accomplish. Opinions on AGI's inevitability vary widely, with ...
Analyst(s): Soyeb Barot | Frank Buytendijk | Philip Walsh | Deepak Seth
... are under increased pressure as demand for insights expands to include AI. Analytics specialists should use this research to establish a framework that ensures metric quality and strategic alignment while unlocking the power of AI-augmented analytics, enabling confident data-driven decisions. Overview ...
... As data, analytics and AI converge, this evolution demands robust semantic layers and metrics stores to ensure consistency, accuracy and scalability. Analytics specialists must upskill in data management and advanced analytics skills to unlock value and drive impactful business outcomes. Overview Strategic ...
... The direct AI services market is growing at double the annual rate of the broader services market. Gartner projects global spending on direct AI services will reach $516 billion by 2029, with a CAGR of 14.7% over five years. Tech general managers can use this research to identify profitable and promising ...
Analyst(s): Matthew Brown | Ben Fieselmann | Chrissy Healey | Colleen Graham