AI Use Cases for Customer Service Transformation

AI is set to transform customer service operations. Despite the excitement around generative AI (GenAI) and agentic AI, Gartner 2025 Top Priorities for Customer Service and Support Leaders survey reveals that only 10% of service leaders have achieved their primary business objectives with GenAI investments. While realizing ROI remains challenging, customer service continues to be a key area for adopting GenAI and agentic AI. Join this complimentary Gartner webinar as Gartner experts evaluate the leading AI use cases for customer service and support technology leaders. These use cases are ranked by business value and technical feasibility, fostering strategic discussions and guiding investment decisions. Additionally, a companion toolkit will enable you to tailor this assessment to your organization's specific needs. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals.

• Discover customer service AI use cases with strong ROI and adoption potential

• Assess and prioritize AI use cases for your customer service organization

• Analyze the current state of AI adoption in customer service

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.