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... I&O technical professionals are increasingly adopting public cloud services and facing cost optimization goals. Cloud cost calculators are available, but understanding the cost of migrating from the current footprint to the public cloud is challenging. This document can help jump-start modeling. Overview ...
... Salesforce offers a myriad of tools for customer engagement, but using them to enhance the customer experience is a complex, multidisciplinary task. This document will help application technical professionals implement customer engagement centers with Salesforce Service Cloud. Overview Problem Statement ...
... This document aims to help I&O technical professionals rethink processes and tools that may no longer be sufficient. As infrastructure has changed with the addition of cloud platforms, containers and DevOps, the volume of telemetry has greatly increased, making it harder to manage ambitious SLAs. Overview ...
... Hyperscale cloud providers have broad, complex service portfolios. Most organizations will not adopt every service. I&O technical professionals in a cloud architect role must govern the life cycle — approval, onboarding, update and deprecation — of services from already-approved providers. Overview ...
... Running containers on-premises imposes several challenges and pitfalls. This research unveils the concerns and outlines a roadmap for I&O technical professionalsto run Kubernetes, such as OpenShift, Rancher, Tanzu and EKS, and other container platforms, like AWS ECS and Docker Swarm on-premises. Overview ...
... plays a critical role in accelerating the delivery of value to the organization’s customers by empowering autonomous technical teams. I&O technical professionals must adopt principles from platform engineering and site reliability engineering to optimize for an agile delivery model. Overview Problem Statement ...
... The IT vendor product selection tool enables infrastructure and operations technical professionalsto transform the maze of products, solutions, technology requirements and selection criteria into a side-by-side competitive analysis. It produces charts and graphs based on your specific requirements. ...
... architecture directly impacts the required skills, development effort and UX of your mobile apps. Application technical professionals who create mobile apps should use this Decision Point to evaluate alternatives and use the right approach for their business and user requirements. Overview Decision Point ...