... necessary to grow into relevance. Standing out with a new capability or disrupting your way into the spotlight is important. CIOs must seek the standouts and the disruptors to learn how Cool Vendors can help them stay ahead in a world of change. Opportunities and Challenges What You Need to Know Insight ...
Analyst(s): Martin Reynolds | John-David Lovelock | Daryl Plummer | Janelle Hill
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... clear understanding of their enterprise’s IoT maturity to effectively drive and support IoT strategies and deployments. CIOs can improve their IT strategy by using this Toolkit to assess their enterprise and business unit’s IoT maturity. When to Use Downloadable Attachments Gartner Recommended Reading ...
Analyst(s): Scot Kim | Benoit Lheureux | Alfonso Velosa | Peter Havart-Simkin
... cybersecurity policies, campus developments, infrastructure monitoring and the integration of big data for smart city projects. Analysis What You Need to Know Strategic Planning Assumptions Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Nagayoshi Nakano | Bettina Tratz-Ryan | Kristian Steenstrup | Alfonso Velosa | Earl Perkins
... digital interaction by measuring and quantifying the expectation that an entity is who or what it claims to be and that it will behave in an expected manner. CIOs who lead digital business initiatives need to learn how digital trust differs from traditional trust models. Key Challenges Introduction Analysis ...
Analyst(s): Ant Allan | Monica Zlotogorski | Felix Gaehtgens | Frank Buytendijk
... plethora of technology vendors that claim to offer innovative solutions. CIOs should look for vendors that fully understand their digital ambitions, and offer solid solutions that can deliver business value and with short time to market. Analysis What You Need to Know Qinglianyun WhaleHouse XYlink Gartner ...
Analyst(s): Tracy Tsai | Adrian Lee | Milly Xiang | Roger Sheng | Sandy Shen
... remain with people in an AI-powered finance function? Human work will concentrate on areas where judgment changes the outcome. Finance professionals will continue to set approval policies, handle exceptions that rules cannot resolve, ensure master data quality, investigate high-impact anomalies, manage ...
... services industries. Both IT and financial services companies hold sensitive information and therefore need to source key information to ensure the product is secure and trustworthy. 36% of software buying companies have a formal team of internal IT professionals handling new software evaluation, selection, ...
... rapid spread of Coronavirus or COVID-19, leaders must prepare for how to manage and respond to the impact of a global pandemic. As people, we are concerned with the safety of our families, colleagues and communities first. As professionals, we’re caught up in varying and often rapidly changing levels of disruption ...
... should look for ways to promote the switch for key issue types. For example, if a customer appears to be struggling in self-service, the options to begin a live chat or call an agent might pop up. This proactive approach prevents the customer from abandoning the issue, helping to improve customer satisfaction ...