... recently deployed our 2026 Technology Trends Survey for Customer Service and Support. In the report below, we share insights about service and support leaders’ channel strategies, use of agentic AI, and adoption of agentic AI-friendly platforms. Insights at a Glance Issue Impact More Detail Contributors Gartner ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin
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... In 2026, B2B manufacturing CMOs face declining budgets, rising growth pressures, and urgent needs for AI talent and high-quality data. This analysis helps CMOs benchmark challenges and leverage AI, digital, and data strategies to drive measurable impact. Insights at a Glance Issue Impact More Detail ...
... SAP’s AI strategy focuses on embedding AI agents and agentic systems directly into workflow processes, supported by third-party integration capabilities to maximize in-process, end-to-end control. To ensure business value at a sustainable cost, heads of EA should focus on agentic orchestration and engineering ...
... AI software engineering technologies enable you to reinvent how you plan, design, build, test, and deliver software. These AI technologies are advancing rapidly, requiring careful investments while keeping pace. This research tells you which tech markets you can’t afford to overlook in 2026. Strategic ...
... Enterprise end-user CEO perspectives of AI and its future are conflicted. CEOs believe AI will transform markets and industries, yet they keep AI focused on tactical and incremental applications. Without a clear path to transformation, CEOs and providers will not realize AI’s transformational potential. Gartner ...
... Fellow Predicting AI’s impact on cybersecurity remains fluid, with some threats accelerating faster while others have yet to emerge at the scale once predicted. In this session, Leigh McMullen, Distinguished VP Analyst and Gartner Fellow, discussed offensive and defensive generative AI use cases across ...
... The old AI value story said AI improved productivity, but the evidence of business value remained thin. A new story is now emerging: CEOs are finally reporting AI-linked business-metric impact at scale. That is a major threshold. But it is not the final value story. The next AI value story will judge ...
Analyst(s): Sharon Chinn | James Anderson | Nate Suda | Robert Naegle
... both uncontrolled AI costs and persistently low returns on AI investments as spending outpaces value realization and IT workforce readiness. To bridge these gaps, CIOs should establish joint CIO-CFO stewardship of AI economics, build the discipline to quit or redirect low-value AI initiatives, and expand ...
... Users in 2025 and Beyond Gartner Forecasts Worldwide IT Spending to Grow 9.3% in 2025 Hype Cycle for Generative AI Presented by Arun Chandrasekaran, Distinguished VP Analyst, Gartner Recent advances ingenerative AI make it the most disruptive set of technologies to impact businesses in decades. In this ...