Gartner IT Symposium/Xpo 2024 Orlando: Day 3 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week in Orlando, Florida. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights here from Day 1 and Day 2.

On Day 3 from the conference, we are highlighting the 2024 Gartner Hype Cycle for Generative AI, key trends driving customer experience in 2025 and the future of cloud in 2029. Be sure to check this page throughout the day for updates.

• Gartner Identifies Four Emerging Challenges to Delivering Value from AI Safely and at Scale
• Gartner Identifies the Top 10 Strategic Technology Trends for 2025
• Gartner Survey Reveals That Only 48% of Digital Initiatives Meet or Exceed Their Business Outcome Targets
• Gartner Unveils Top Predictions for IT Organizations and Users in 2025 and Beyond
• Gartner Forecasts Worldwide IT Spending to Grow 9.3% in 2025

Presented by Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Recent advances in generative AI make it the most disruptive set of technologies to impact businesses in decades. In this session, Arun Chandrasekaran, Distinguished VP Analyst at Gartner, discussed key technologies underpinning generative AI as well as its potential risks to ensure safe and robust adoption. 

• “Advances in GenAI capabilities are likely to come at a breakneck pace over the next few years, and the tools that will become available over the next 2-5 years are very likely to be transformative.”

• “Massively pretrained foundation models, such as LLMs, are at the core of the GenAI wave. They are evolving to become more multimodal and instruction trained to be conversational.”

• “A growing ecosystem of GenAI tools and techniques helps organizations build, govern and customize GenAI powered applications.”

• “GenAI-enabled virtual assistants, such as ChatGPT, have attracted much attention, but a huge number of GenAI applications and use cases go even further.”

• “When compared to other Hype Cycles, the Generative AI Hype Cycle has almost all innovations in the innovation trigger or peak of inflated expectations, which is characteristic of an early-stage market.”

   

  Journalists can receive additional information and/or request an interview with the Gartner expert by contacting Matt LoDolce at matt.lodolce@gartner.com. 
  

Presented by Michael Chiu, Distinguished VP Analyst, Gartner

Customers are constantly changing, and that means customer experiences (CXs) have to change with them. IT leaders are unsure what key trends they should pay attention to, and how to position the IT organization to help. In this session, Michael Chiu, Distinguished VP Analyst at Gartner, discussed the key customer behavioral and technology trends to watch in 2025.

• “Organizations often greatly prefer additive solutions, and this likely extends to CX, but you can’t add your way to a better CX forever.”
  

• “CIOs should unlearn their focus on just the traditional technology and IT, and replace that with a new view of a CIO with empathy for a customer, a CIO actively contributing to, and even leading, CX.”

• “Generative AI (GenAI) assistants can help frontline employees by providing them with more helpful responses that better solve their customer needs and messaging which stays consistent with the organization’s brand image.” 

• “Forty-seven percent of organizations are in the testing phase of GenAI for CX, and 42% expect value from GenAI for improving customer insights.”

• “Through 2026, 30% of large companies will have a dedicated business unit or sales channels to access fast-growing machine customer markets.”

   

  Journalists can receive additional information and/or request an interview with the Gartner expert by contacting Matt LoDolce at matt.lodolce@gartner.com. 

Presented by David Smith, Distinguished VP Analyst, Gartner

By 2029, cloud computing will be a platform to launch a new wave of disruption driven by AI, enabling organizations to unlock business value at scale. In this session, David Smith, Distinguished VP Analyst at Gartner, discussed means to foster innovation for cloud computing, create market disruptions and enhance customer retention in order to gain a competitive edge.

• “Cloud computing continues to evolve, progressing from being just a technology disruptor to becoming a necessity by 2028. In 2028, cloud computing will not just be needed for competitiveness, but for business survival.”

• “IT spending on public cloud services continues to grow at a rapid rate. Through 2027 cloud spending is forecast to exceed $1 trillion worldwide.”

• “By 2028, more than 50% of enterprises will not get value from their multicloud implementations.”

• “By 2028, cloud-native platforms will serve as the foundation for more than 95% of new digital initiatives — up from less than 50% in 2023.”

• “By 2028, the adoption of AI will culminate in over 50% of cloud compute resources devoted to AI workload, up from less than 10% in 2023.”

   

  Journalists can receive additional information and/or request an interview with the Gartner expert by contacting Matt LoDolce at matt.lodolce@gartner.com.