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Research Oct 2017
... Computer vision is an artificial intelligence technology that enables machines to "see" the world. Enterprise architecture and technology innovation leaders within consumer goods companies are starting to use computer vision to improve and personalize customer experience. 报告摘录 影响 建议 Two Ways That Consumer ...

Analyst(s):   Tuong Nguyen   |   Adrian Lee
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Premium Research Jun 2026
... Healthcare delivery organizations must adapt to an evolving marketing landscape and an expanded competitive set. CMOs can use this research to identify top performers and digital marketing best practices within the healthcare delivery sector. Index Performance Class and Category Performance Gartner Recommended ...

Analyst(s):   Chris Beland   |   Ipsa Jaiswal   |   Yash Rastogi
... investments in customer-impacting systems without increasing the overall budget, ensuring better allocation of resources. Implemented a structured strategy validated by executive committees, enhancing the efficiency and effectiveness of IT operations. Identified over 120 use cases for generative AI, deploying ...
... more recently in the advent of AI. How Gartner helped Gartner provided the client with the analyst guidance and insight needed to enhance how they structure risk reports for their board as well as for the regulator while building long-term roadmaps to understand artificial intelligence. Business impact ...
Research Dec 2017
... Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions. Market Definition ...

Analyst(s):   Brian Manusama   |   Guneet Bharaj
Webinar Nov 23, 2026   Upcoming
... function. In this webinar, Gartner analysts will share critical lessons and takeaways derived from Gartner's AI Maturity Assessment and Roadmap for HR. Join this session to discover how to use our maturity assessment to successfully implement AI in your function, build an HR functional AI roadmap, and ...

Analyst(s):   Eser Rizaoglu   |   Lydia Wu
Premium Research Jan 2024
... The increased proliferation of generative AI use cases makes it difficult for organizations to know where to start. IT leaders can customize the attached template to run a workshop with different business units and find the best use-case ideas. Analysis Contributors Gartner Recommended Reading Evolving ...

Analyst(s):   Mei Xiang   |   Leinar Ramos
Premium Research Nov 2023
... Gartner First Takes Fresh insights on emerging trends Due to their pretraining and wide use-case applicability, generative AI models are a major AI advance, but the risks they pose aren’t fully understood. Data and analytics leaders should evaluate the benefits, risks and opportunities of these models ...

Analyst(s):   Ben Yan   |   Arun Chandrasekaran   |   Arnold Gao
Research Jun 2026
... Access Insights Already a Gartner client? Gartner’s Healthcare Supply Chain Top 25 Contenders are closing the gap with industry leaders on maturity and excellence while driving digital acceleration, cost management, and clinical collaboration. From them, CSCOs will gain actionable strategies to transform ...

Analyst(s):   Salil Joshi
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