Gartner Research

Market Guide for Virtual Customer Assistants

Published: 07 December 2017

ID: G00321124

Analyst(s): Brian Manusama , Guneet Bharaj


Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions.

Table Of Contents

Market Definition

  • Conversational AI Platforms

Market Direction

Market Analysis

Representative Vendors

  • [24]
  • Aivo
  • Artificial Solutions
  • Creative Virtual
  • CX Company
  • DigitalGenius
  • Do You Dream Up
  • eGain
  • Go Moment
  • IBM
  • i-Command
  • iDAvatars
  • iNAGO
  • Inbenta
  • Interactions
  • Interactive Media
  • IPsoft
  • Kasisto
  • LogMeIn
  • Next IT
  • noHold
  • Nuance
  • PAT Group
  • SmartAction
  • Servicefriend
  • Stanusch Technologies
  • Sundown AI
  • Xiaoi

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