... Executive leaders struggle to drive adoption of and value from generative AI, often because they overlook the impact this technology will have on employees. Learn how to put people at the center of your GenAI strategy to get the most out of AI investments. Gartner Recommended Reading Gartner Research ...
Analyst(s): Alicia Mullery | Sneha Ayyar
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... Generative AI will enable key customer, agent and business-facing capabilities across the contact center. Product leaders can leverage this insight to prioritize contact center GenAI product offerings. Overview Strategic Planning Assumption Analysis Gartner Recommended Reading Gartner Research ...
... Generative AI (GenAI) is transforming technology experiences and impacting the enterprise communications life cycle. Communications service providers (CSPs) can leverage this report to grasp adoption trends, use cases, barriers and recommendations for enhancing customer experience through GenAI. Gartner ...
... When selecting AI use cases, finance transformation leaders must first evaluate the data sources aligned to a specific business problem before layering in the appropriate AI technique. Use this research to explore how traditional and Generative AI offer distinct opportunities and value to finance. More ...
... Tech CEOs can strategically leverage generative AI by focusing on three key market categories: foundation models, applications and enabling tools. Assessing these categories helps identify the best fit for your business to drive innovation and growth. Overview Analysis Background and Context Gartner ...
... Consumer goods organizations are quickly moving to adopt generative AI marketing tools. However, many CMOs struggle to identify constructive use cases for GenAI capabilities. This research helps CMOs navigate the feasibility, benefits and risks of adopting GenAI tools for their organization. Overview ...
... rise of cloud computing and generative AI, and the vast quantities of water needed to cool the hardware associated with these new technologies, are changing how we consume this vital resource. IT leaders must build a resilient water strategy into their core business and AI sourcing if they want to thrive ...
... Generative AI will be used to differentiate data management products from now on. Product managers must use GenAI to improve augmented and self-service data management and enable retrieval-augmented generation, while alleviating concerns around security, data/model accuracy and cost. Overview Analysis ...
... Redefine Communications Value in a GenAI World Insights on how generative AI is shifting the role and value of communications teams. With GenAI tools fueling the democratization of communications, the function is facing a potential identity crisis coupled with the fear of becoming obsolete (FOBO). Chief ...