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Premium Research Sep 2026
... ITSM is being transformed by AI, cost and scalability pressures, growing technical landscape complexity, and evolving business customer expectations. This research identifies seven critical trends and key actions heads of I&O can take to get ahead of them. Insights at a Glance Issue Impact More Detail ...

Analyst(s):   Joe Rogus   |   Roger Williams   |   Chris Matchett   |   Jen Lichucki   |   Siddharth Shetty   |   Rich Doheny   |   Chris Laske
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Research Jul 2025
... 17.3% in 2024, which is up from 14.4% in 2023. All of the submarkets other than data science and AI platforms were within a few percentage points of the previous year’s growth, but DSAI continued to accelerate, growing by 38.6% and fueled by frenzied interest in AI, generative AI and agentic AI. Overview ...

Analyst(s):   Nimit Bali   |   Rahul Yadav   |   Kevin Quinn   |   Jim Hare   |   Radu Miclaus
Premium Research Feb 2026
... Leveraging artificial intelligence in SAP ECC is possible for those not yet planning to fully migrate to SAP Cloud ERP in the near future and presents a range of pathways and options that must be considered. ERP leaders can use this report to analyze and evaluate each of them in order to define strategies ...

Analyst(s):   Robert Anderson   |   Ann Paul
Research Oct 2026
... Access Insights Already a Gartner client? As AI transforms communications, leaders must evolve from content producers to strategic business partners. Learn how award-winning teams build trust, increase influence, and drive enterprise performance with insights from 200+ Gartner Marketing & Communications ...

Analyst(s):   Alexandra Earl
Research September 21 2020
... U.S. Healthcare Payer CIOs Must Pursue Next-Generation Core Administrative Processing Solutions CIOs must use this research to advance their organizations to next-generation CAPS capabilities. Analyst: Mandi Bishop Legacy core administrative processing solutions (CAPS) cannot meet healthcare payer demands ...
Premium Research Sep 2025
... leaders that do not take action to neutralize narrative attacks enabled by generative AI will suffer the consequences of reputation damage and brand chaos in the coming years. CIOs, CTOs and CISOs in particular must invest in disinformation security to counter influence operations that will become more ...

Analyst(s):   Alfredo Ramirez IV   |   Apeksha Kaushik   |   David Senf
Announcement August 28 2025
... Gartner Says AI PCs Will Represent 31% of Worldwide PC Market by the End of 2025 STAMFORD, Conn., August 28, 2025 Overview AI PC Shipments to Total 77 Million Units in 2025 AI PCs Market Share to Reach 55% in 2026 AI PCs to Become the Norm by 2029 Artificial intelligence (AI) PCs will represent 31% of ...
Research Oct 2026
... Access Insights Already a Gartner client? Organizations struggle to anticipate rapidly evolving AI developments. This AI briefing provides a monthly synthesis of the market shifts, vendor capabilities and strategic risks that Heads of EA should be aware of. The October edition covers Anthropic’s proposed ...

Analyst(s):   Shubhangi Jena
Webinar On-Demand
... marketing officers (CMOs) face a pivotal moment in their strategic evolution. Artificial intelligence is no longer just enhancing marketing tactics, it is fundamentally transforming the structure, strategy and scope of the marketing function itself. To be successful in 2026, CMOs must lead the shift to hybrid ...

Analyst(s):   Kristina LaRocca-Cerrone   |   Sharon Cantor Ceurvorst
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