Gartner Research

U.S. Healthcare Payer CIOs Must Pursue Next-Generation Core Administrative Processing Solutions

CIOs must use this research to advance their organizations to next-generation CAPS capabilities.

Expert: Mandi Bishop

Legacy core administrative processing solutions (CAPS) cannot meet healthcare payer demands for a modern range of delivery models, implementation options, payment arrangements and IT system integrations.

These CAPS have no place in a payer CIO’s long-term strategy for administrative modernization. CIOs who want to modernize their CAPS must demand next-generation solutions to cost-effectively support all their digital initiatives.

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