... SoundHound AI’s announced acquisition of LivePerson, to provide omnichannel capabilities to manage customer experience across voice and digital channels. Customer service leaders working with these vendors must reconcile their fragmented vendor stacks into a single-platform strategy. Insights at a Glance ...
Analyst(s): Uma Challa
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... 2021 Gartner Forecasts Worldwide Artificial Intelligence Software Market to Reach $62 Billion in 2022 Market Growth Will Accelerate as Organizations Progress Their AI Maturity Worldwide artificial intelligence (AI) software revenue is forecast to total $62.5 billion in 2022, an increase of 21.3% from ...
... Healthcare providers face unprecedented disruption to their business, operating and technology environments in the wake of COVID-19. CIOs can use these executive presentation slides to connect healthcare industry business drivers with providers’ goals and IT investments. Gartner Insights Abstract ...
... Change How You Communicate Change in the Age of AI Rethink legacy communication strategies to meet employees where they are. Only 26% of employees trust leaders to be competent and credible—and 79% report low trust in organizational change. In the age of AI, employees no longer rely on leadership as ...
... Access Insights Already a Gartner client? The AI services market is forecast to grow 34.2% in 2026, reaching $1.26 trillion in 2030. As embedded AI functionality becomes the norm, indirect AI services will account for over 50% of spending from 2028. AI is shifting from being a stand-alone offering to ...
... AI has drastically transformed industries such as healthcare, finance, transportation, and entertainment, leading to improved efficiency, accuracy, and convenience. Generative AI (GenAI) will be the next wave of change washing over every industry, including technology and service providers (TSPs). GenAI ...
... decisions, and enhance HR’s credibility with top management. Industry IT Services Revenue Approx. $2B Employees < 5,000 Related Gartner resources Artificial Intelligencein HR Accelerators for CHROs HR Transformation ...
... Collaboration blockers such as fragmented workflows, knowledge silos and AI skills gaps contribute to AI project failures. Data and analytics leaders should embed generative AI tools to increase data science and machine learning workflow visibility, automate documentation and support upskilling. Overview ...
Analyst(s): Diarmuid Curran | Priya Sundararaman | David Pidsley
... As AI agents slide into Gartner’s Trough of Disillusionment, it is essential that tech service leaders present easily understood examples of AI agents that are in production and delivering meaningful value. With so many POCs failing to make it to production skepticism is running high; examples of proven ...