Accelerating HR Transformation and AI Adoption at ELM

Drive HR transformation by leveraging AI, improving employee experience measurement, and enabling data‑driven decision-making to support talent retention, change management, and organizational effectiveness.

To support its transformation journey, ELM leveraged Gartner tools, research, and expert advisory to move from strategy to execution.

• Enabled measurable employee experience and workforce insights: Gartner research and frameworks helped ELM structure and measure employee experience across multiple dimensions, enabling the organization to capture needs, define KPIs, and track improvements year over year.
• Accelerated AI adoption through workshops and use case development: Through Gartner-led workshops and expert guidance, ELM identified and implemented AI use cases in HR. These initiatives reduced administrative workload, improved efficiency, and enabled a shift from automation to more advanced AI-driven processes.
• Supported change management and operating model transformation: Gartner methodologies and expert advisory enabled ELM to develop and refine its change management approach and successfully transition from a traditional HR structure to a business partner model, supported by diagnostic tools and continuous expert validation.

With Gartner’s support, ELM achieved meaningful outcomes across its HR transformation:

• Reduced manual workload through AI-driven efficiencies: Successfully deployed AI use cases that automated repetitive tasks and significantly reduced time spent on administrative HR activities.
• Improved measurement and management of employee experience: Established structured KPIs and surveys to track employee experience and engagement, enabling continuous improvement across key dimensions.
• Strengthened data-driven decision-making and talent strategy: Leveraged trusted benchmarks and insights (including turnover data and total rewards strategies) to improve retention, support leadership decisions, and enhance HR’s credibility with top management.