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Research Jan 2022
... CMS and the ONC finalized interoperability mandates in 2020 that are transforming clinical and administrative data exchange among healthcare payers, providers and patients. This research provides a framework for CIOs to jump-start enterprise CDI investment through mandate compliance. Gartner Insights ...

Analyst(s):   Mandi Bishop
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Research Feb 2026
... Access Insights Already a Gartner client? Agentic AI for multidomain CRM unifies, analyzes, and optimizes customer relationships across marketing, sales, customer service, digital commerce and cross-CRM functions. It provides customer-facing teams with intelligent tools for improving interactions and ...

Analyst(s):   Olive Huang   |   Ilona Hansen
Premium Research May 2025
... Healthcare delivery CMOs must adapt to an increasingly volatile, complex and competitive marketing environment. Use this benchmarking research to contextualize brand performance, stay ahead of key industry trends and inform strategic and tactical planning. Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Anirudh Bhardwaj   |   Ipsa Jaiswal   |   Chris Beland
Research Jul 2026
... Access Insights Already a Gartner client? Critical perspective and insight from George Spafford, VP Analyst Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   George Spafford
Premium Research Jan 2024
... Healthcare provider organizations face mounting pressure to improve all interactions that patients, caregivers, family members, providers and employees have in a health system. Health technology product leaders can use this research to understand their challenges better and gain a competitive edge. ...

Analyst(s):   Jonathan Rivera   |   Faith Adams
Premium Research Sep 2025
... Customer service and support leaders underestimate the ability of generative-AI-powered deepfake impersonation attacks to undermine their security. Service leaders must work with identity management experts to develop a layered approach that balances strong security measures with customer effort. Gartner ...

Analyst(s):   Patrick Quinlan   |   Akif Khan
Research Jun 2026
... Agentic AI has moved into domain-specific, cross-system operational workforces that solve complex problems at enterprise scale using distributed, multimodal data. Product leaders must embed observable multiagent orchestration into roadmaps to remain relevant and differentiate offerings in the AI race. ...

Analyst(s):   Alfredo Ramirez IV   |   Christine Tenneson   |   Kiumarse Zamanian   |   Aakanksha Bansal   |   Ethan Cai
Premium Research Aug 2024
... How are leading healthcare and life sciences organizations applying transformative strategies and technologies to achieve tangible outcomes for health, efficiency and cost? Join us as we unveil the finalists and winners of the Gartner 2024 Eye on Innovation Awards in Healthcare and Life Sciences. About ...

Analyst(s):   Faith Adams   |   Austynn Eubank
Research Nov 2021
... The 2022 Gartner CIO and Technology Executive Survey highlights that healthcare organizations are early in their journey to becoming composable enterprises. Healthcare provider CIOs should use this research to identify key actions to speed up and improve their organizations composability. Gartner Insights ...

Analyst(s):   Mike Jones   |   Andrew Meyer   |   Pooja Singh
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