Published: 10 January 2024
Healthcare provider organizations face mounting pressure to improve all interactions that patients, caregivers, family members, providers and employees have in a health system. Health technology product leaders can use this research to understand their challenges better and gain a competitive edge.
Healthcare total experience (HTX) is a strategic approach to eliminate silos in customer experience (CX), employee experience (EX), user experience (UX), partner experience (PX) and multiexperience (MX) to improve shared experiences.
Leaders in healthcare provider organizations invest in total experience to respond to economic pressures. The 2024 Gartner CIO and Technology Executive Survey shows a majority (56%) of healthcare provider respondents anticipate increased spending on total experience solutions in 2024 over 2023 spending levels.
Healthcare providers are grappling with workforce challenges across the industry, including a critical shortage of clinicians that has increased focus on employee experience. The HTX
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