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Premium Research May 2026
... progressing from AI chatbots and knowledge assistants to agentic AI automation to boost efficiency, performance and scalability outcomes. AI-focused vendors must demonstrate business value, not just technical prowess, to succeed in enabling outcomes that address communication service providers’ AI adoption gaps ...

Analyst(s):   Enrique Hernandez-Valencia
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Article July 22 2026
... also take care not to delete the grey line below the copy in each Article Text while you are editing in your content, only the one marked "LAST FAQ ITEM" should remain without the grey line. Layoff messaging FAQs What is AI washing? AI washing is the deceptive practice of overstating AI’s role in driving ...
Premium Research Aug 2026
... AI in supply chains underperforms when actions recommended by AI overlook the constraints and dependencies that govern execution. High-tech executives engaging with supply chain tech buyers must create a governed operational context that makes AI outputs feasible, reliable and scalable to avoid being ...

Analyst(s):   Manav Jain
Insight Report June 03 2022
... smaller cost categories, like employee travel. But healthcare costs, and the real-world health value delivered by payers, benefits consultants, health technology and service providers, remain ethereal and clouded in complicated industry jargon. U.S. healthcare payers entered 2022 facing business risks of COVID ...
Premium Research Aug 2024
... This Hype Cycle tracks the emerging technologies that will have the greatest impact on data, analytics and AI initiatives in the payer, provider and life science sectors. CIOs can use this critical insight to guide their strategic planning decisions. Analysis Definition: Why This Is Important Business ...

Analyst(s):   Jeff Cribbs
Research Jun 2026
... front-runner in the AI security platform race due to its aggressive acquisition strategy covering agentic endpoints, AI gateways, and agent identities supported by its existing security installed base and robust distribution channels. Competitors can close the gap with streamlined, agentic AI security capabilities ...

Analyst(s):   Marissa Schmidt   |   Dennis Xu   |   Evan Zeng   |   Neil MacDonald   |   Mark Wah
Premium Research Jun 2025
... The excitement around AI continues, fueled by both generative AI and agentic AI innovations, such as DeepSeek R1. It’s more crucial than ever for data, analytics and AI leaders in China to distinguish the real value and the hype around AI, preparing for the enterprise AI race ahead. Strategic Planning ...

Analyst(s):   Mike Fang   |   Julian Sun   |   Fay Fei   |   Xingyu Gu   |   Ben Yan   |   Tong Zhang
Research May 2026
... Access Insights Already a Gartner client? 2027 will split the successful from the stalled IT operations management (ITOM) vendors as AI spend definitively shifts from assistants to agents. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions Gartner Recommended Reading Contributors ...

Analyst(s):   Arunasree Cheparthi   |   Colin Fletcher
Article November 14 2025
... interpret — can misfire, especially in high-stakes sectors like healthcare, finance and public safety. Explainability, ethical design and clean data will become non-negotiable. 35-year-old productivity user experience will end Prediction: Through 2027, GenAI and AI agent use will create the first true ...
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