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Premium Research Dec 2025
... Agentic browsers, or what many call AI browsers, have the potential to transform how users interact with websites and automate transactions while introducing critical cybersecurity risks. CISOs must block them all until enterprise-ready AI browsers are released in GA to minimize risk exposure. Insights ...

Analyst(s):   John Watts   |   Evgeny Mirolyubov   |   Dennis Xu
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Premium Research Jul 2025
... innovation across data management technologies; accelerated — but also caused — by the productivity brought through the embedding of generative artificial intelligence within data management solutions and infrastructure. Data and analytics leaders can use this research to help strategize their system ...

Analyst(s):   Robert Thanaraj   |   Aaron Rosenbaum
Premium Research Aug 2026
... Most CIOs are not pursuing a single AI ambition across IT. Use our data from 300 CIOs to see where peers are going AI-first, opportunistic or cautious,and what drives their decisions, and to guide your own AI ambitions and investments. Insights at a Glance Issue Impact More Detail Contributors Gartner ...

Analyst(s):   Kristin Moyer   |   Meghna Joshi   |   Rajesh Kandaswamy
Webinar On-Demand
... By 2030, 80% of sales leaders will integrate AI into workflows, creating a hybrid human-AI sales force as the new standard. In this Gartner webinar, you’ll learn how to guide this transition, from selecting AI technologies to reshaping enablement strategies and building new skills. Discover how to accelerate ...

Analyst(s):   Shayne Jackson   |   Tyler Huguley
Research September 26 2024
... Leverage AI-Powered Customer Service for Enhanced CX Gain insights on AI strategies for enhanced productivity and customer experience Traditional customer service methods are being revolutionized by AI-powered customer service solutions. Leaders must start adopting generative AI to enhance productivity ...
... the head of applications and the application leadership team that helps you unlock the path to improving activities in your function. Planning Guide for the Digital Workplace Generative AI is transforming the digital workplace. Leverage this guide for key trends and strategies to help you optimize existing ...
Premium Research Jul 2026
... The ABI platform market is shifting from static dashboards to AI-driven, agentic workflows, yet many vendors’ roadmaps outpace actual maturity. D&A leaders should leverage the critical capabilities scores to benchmark vendors on proven functionality versus aspirational roadmaps. When to Use Directions ...

Analyst(s):   Edgar Macari   |   Anirudh Ganeshan
... existing systems, and handle data requirements. As organizations prioritize IT security, generative AI (GenAI), IT management, and customer relationship management (CRM), vendor expertise plays a central role in the buying experience. Why it matters Trust is built when vendors address buyer concerns ...
Research Oct 2026
... Already a Gartner client? Procurement organizations invest in AI, but many initiatives fail as employees lack the skills to evaluate its benefits, use and governance due to lack of workforce readiness. CPOs should use this research to build AI literacy as a core capability for workforce readiness and ...

Analyst(s):   Jasdeep Sandhu
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