... In this excerpt of the D-Suite, Rickard Wieselfors, automation and AI lead at Ericsson, shares insights on how his team was able to think big, start small, and scale to deliver and measure more than $500 million in business benefits and how they are applying those lessons to generative AI. Gartner Recommended ...
Analyst(s): Rita Sallam | Afraz Jaffri
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... real shift is both more nuanced and more profound. AI isn’t just running in the background — whether as an assistant, advisor or compliance partner — it’s an active participant in daily work. This blurs the line between “human” and “machine” work and, in the process, upends traditional approaches to hiring ...
... providers enhancing their products with generative AI should reevaluate their packaging and pricing to ensure the best return on their investment. Product leaders should package offers to encourage AI adoption and price based on customer value, using examples specified in this research. Overview Introduction ...
... Gartner client? Improving productivity is the top priority driving investments ingenerative AI. But there are ethical implications to that goal. Digital leaders should challenge their teams to answer seven questions about AI productivity. Overview Why This Matters Analysis Next Steps Gartner Recommended ...
Analyst(s): Philip Walsh | Frank Buytendijk | Helen Poitevin | Bettina Tratz-Ryan | Bart Willemsen
... The year 2025 will usher in new priorities for customer service and support leaders. Leaders will drive enterprise growth, gain technology acumen to steer their function’s AI strategy and deploy conversational generative AI for the sake of improving customer experience. Gartner Research ...
Analyst(s): Olivia Foster | Kim Hedlin | Keith McIntosh
... Access Insights Already a Gartner client? Capabilities in ASIC design, networking, and foundational IP make Broadcom the company to beat in custom AI silicon. However, competitors that improve weaknesses in their IP portfolio, offer flexible engagements, and support system-level designs can close the ...
... vendors must reposition portfolios and go-to-market strategies to help CSPs navigate four AI futures by 2030. This research provides actionable recommendations for equipment providers, software vendors, and AI platform companies to align offerings with evolving CSP needs across each scenario. Gartner ...
... frontier multimodal system with top-tier benchmarks and real-world integrations — while simultaneously igniting fierce debates over AI safety, ethics, and regulation. AI product and innovation leaders need enterprise guardrails to make Grok work. Overview Analysis Gartner Recommended Reading Gartner Insights ...